LaDessica Monroe
McHenry
Summary
Results-driven Medical Office Assistant with strong organizational skills and exceptional attention to detail. Experienced in coordinating patient scheduling, managing electronic medical records, verifying insurance, and supporting efficient clinical operations. Dedicated to delivering high-quality patient care while maintaining accuracy, professionalism, and excellent communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
University of Mississippi Medical Center, UMMC
Biloxi, MS
10.2020 - Current
- Coordinated patient appointments and managed scheduling systems to optimize clinic efficiency.
- Assisted in maintaining accurate patient records using electronic health record (EHR) systems.
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, and check-out
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Registered patients and completed associated paperwork for accurate records.
Sales Lead Keyholder
Ann Taylor Factory
Gulfport, MS
05.2020 - 08.2020
- Led daily sales operations, ensuring optimal store performance and customer engagement.
- Trained and mentored new team members on product knowledge and sales techniques.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Developed staff schedules to optimize coverage during peak shopping hours.
- Completed store opening and closing procedures.
Education
Associate of Applied Science - Medical Assistant
Mississippi Gulf Coast Community College
Perkinston, MS12-2020
Associate of Arts -
Mississippi Gulf Coast Community College
Perkinston, MS05-2018
High School Diploma -
West Harrison High School
Gulfport, MS05-2016
Skills
- Multitasking and organization
- Computer skills
- Problem-solving
- HIPAA regulations
- Attention to detail
- Office administration
- Managing patient records
- Clinical medical assistance
- Phlebotomy
- Clinical documentation
- Performing EKGs
- Scheduling MRIs, EEGs,and CTs
Certification
- RMA - Registered Medical Assistant (August 2023-September 2026)
- CPR Certified (February 2026-February 2028)
Timeline
Medical Office Assistant
University of Mississippi Medical Center, UMMC
10.2020 - Current
Sales Lead Keyholder
Ann Taylor Factory
05.2020 - 08.2020
Associate of Applied Science - Medical Assistant
Mississippi Gulf Coast Community College
Associate of Arts -
Mississippi Gulf Coast Community College
High School Diploma -
West Harrison High School