Lady Maria Reed
Guntown,MS
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
District Manager
Family Dollar
12.2022 - Current
- Supervise 17 locations to enforce high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversee successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations and closing locations.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Built positive and productive relationships with store and field leadership.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Modeled best practices for sales and customer service.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Participated actively in regional meetings; sharing best practices amongst fellow District Managers as well as learning from others'' experiences.
- Developed strong communication channels between corporate office and individual stores within the district to promote company-wide initiatives effectively.
Store Manager
Family Dollar
06.2013 - 12.2022
- Managed daily operations to ensure smooth functioning of te store, maintaining clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Education
Physical Education Teaching And Coaching
Itawamba Community College
Fulton, MSSkills
- Team Development
- Training and coaching
- Multi-unit management
- Decision-Making
- Team Leadership
- Loss Prevention
- Cash Control
- Shrink Control
- Sales Reporting
- Business Planning
- Staff Recruiting
- Time Management
- Staff Training and Development
- Team Recruiting and Onboarding
- Inventory Management
- Employee Retention
- Leadership skills
Accomplishments
Awarded
- GEM award 2014, 2015
- MVP award 2014, 2015
- Training Store Manager 2014-2017
- Interim District Manager 2019
- Successfully completed Management Advancement Program (MAP) 2019
- Positive Associate Relations Founding Member 2024
Certification
Level 1 : Interview & Interrogation Techniques
Wicklander-Zulawski & Associates
Timeline
District Manager
Family Dollar
12.2022 - Current
Store Manager
Family Dollar
06.2013 - 12.2022
Physical Education Teaching And Coaching
Itawamba Community College
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