LAKE JONES
Jackson,MS
Summary
Dynamic post-MBA leader with a proven track record in guiding cross-functional teams, fostering employee engagement, and streamlining daily operations. Expertise in bookkeeping, payroll management, and strategic planning is complemented by exceptional attention to detail and swift adaptability to new systems. Renowned for designing and implementing innovative workflow improvements that enhance productivity, reduce costs, and align with long-term organizational objectives. Committed to driving success through collaborative leadership and strategic insight.
Overview
9
9
years of professional experience
Work History
Client Relations Director
Richard Schwartz & Associates
06.2023 - Current
- Supervised customer satisfaction, production support, and define standards of operations.
- Developed and implemented conflict resolution strategies with clients, employees, and stakeholders.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Developed performance metrics and dashboard interfaces to keep track of internal benchmarking and progress against goals.
- Implemented team feedback to recommend corrective action to senior leadership.
- Managed department call volume of 125 calls per day and coordinated department schedules to maximize coverage during peak hours.
Employee Service Representative
Richard Schwartz & Associates
05.2022 - 06.2023
- Uploaded time records into the computer system and made adjustments to create an accurate database for payroll processing functions.
- Managed payroll data entry and processing for 200+ employees to comply with predetermined company guidelines.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to finalize payroll distribution.
- Verified and submitted timekeeping data for accurate and efficient payroll processing.
Lead Disease Intervention Specialist
Mississippi State Dept. of Health
09.2020 - 04.2022
- Conduct field epidemiological investigation and extensive interviews to locate the source of the disease.
- Communicate with patients who have infectious diseases or have been in close contact with confirmed positive cases.
- Document into the federal contagious disease database: surveillance and isolation data, transmission data, and trace data.
- Coordinated individualized discharge plans to manage safe transition back into the community and home environments.
Lead Fleet and Sales Representative
Hertz
11.2016 - 05.2020
- Served as primary liaison between customers and cross-functional teams, swiftly resolving issues to enhance satisfaction and strengthen client relationships.
- Managed fleet of 100 vehicles in coordination with Revenue Manager, optimizing utilization and reducing operating costs through strategic oversight.
- Coordinated maintenance schedules and vehicle acquisitions, rigorously enforcing compliance standards to boost operational efficiency.
- Onboarded and coached new team members on customer service best practices, cash-handling protocols, and workflow procedures, accelerating ramp-up and improving performance.
Education
Master of Business Administration - Human Resources and Leadership
Belhaven University
Jackson, MS05.2025
Dual Bachelor of Arts - Political Science and Sociology
Mississippi State University
Starkville, MS12.2013
Skills
- Business Administration
- Project Management
- Accounts Receivable
- Crisis and Conflict Management
- Purchasing
- Problem-solving
- Communication
- Teamwork
- Organizational Skills
- Payroll processing
- Integrated accounting systems
- Spreadsheet creation
- Federal and state tax regulations
- Exceptional Microsoft Excel skills
- Skilled in ADP, Paychex, Gusto, QuickBooks, and Paylocity
Timeline
Client Relations Director
Richard Schwartz & Associates
06.2023 - Current
Employee Service Representative
Richard Schwartz & Associates
05.2022 - 06.2023
Lead Disease Intervention Specialist
Mississippi State Dept. of Health
09.2020 - 04.2022
Lead Fleet and Sales Representative
Hertz
11.2016 - 05.2020
Master of Business Administration - Human Resources and Leadership
Belhaven University
Dual Bachelor of Arts - Political Science and Sociology
Mississippi State University
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