Lakeisha Atterberry
Meridian
Summary
Results-oriented Store Manager with 15+ years of experience in retail operations. Skilled in problem-solving and effective communication, fostering a positive work environment while achieving sales targets and reducing turnover through comprehensive training programs.
Dynamic Store Manager with a proven track record in enhancing customer satisfaction and team performance. Expertise in inventory management and staff training, driving sales growth and operational excellence.
Accomplished Store Manager known for maximizing sales and optimizing inventory management. Strong leadership and mentoring skills contribute to improved team performance and customer loyalty, driving operational success and sustainable growth.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Store Manager
Hibbetts
Meridian, MS
03.2022 - 01.2026
- Oversaw daily operations, ensuring high standards of customer service and store presentation.
- Managed inventory control processes, optimizing stock levels and minimizing discrepancies.
- Trained and mentored staff on sales techniques and product knowledge to enhance team performance.
- Implemented promotional strategies that increased foot traffic and boosted sales revenue.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Store Manager
Metro Pcs
Morrow, GA
06.2017 - 03.2022
- Analyzed sales data to identify trends, adjusting merchandising strategies accordingly for maximum impact.
- Developed staff schedules, balancing labor costs with operational needs to maintain efficiency.
- Fostered a positive work environment through effective communication and conflict resolution among team members.
- Collaborated with upper management on strategic initiatives aimed at improving overall store performance.
- Managed inventory control, cash control, and store opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Completed point of sale opening and closing procedures.
Store Manager
Little Caesars Pizza
Duluth, GA
08.2012 - 06.2017
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Store Manager
Cefcostores
Meridian, MS
02.2004 - 06.2017
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
Education
High School Diploma -
Meridian High School
Meridian, MS05-1999
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
Accomplishments
- Supervised team of [5-18] staff members.
- Recruited [4] successful new managers within one year.
- Exceeded monthly store sales goals 3 months in a row.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- [serv safe] Training - [Timeframe]
Languages
English
Full Professional
Timeline
Store Manager
Hibbetts
03.2022 - 01.2026
Store Manager
Metro Pcs
06.2017 - 03.2022
Store Manager
Little Caesars Pizza
08.2012 - 06.2017
Store Manager
Cefcostores
02.2004 - 06.2017
High School Diploma -
Meridian High School