Lakeithia Davis

Gautier

Summary

Results-oriented healthcare professional and IT student with an Associate of Arts degree. Seeking to leverage expertise in clinical documentation review, HIPPA compliance, and technical troubleshooting for an Inpatient Coding Apprenticeship. Currently pursuing professional IT certifications to enhance data security and analytical capabilities within a clinical environment.

Overview

years of professional experience

Certification

Work History

Healthcare Representative (UHC)

Teleperformance USA

Fort Lauderdale, FL

11.2022 - Current

Always provide optimal communication to clients, ultimately delivering favorable solutions
Assist members with getting medical supplies from vendors through individualized insurance coverage
Build rapport/trust with clients through value-based conversations using clear, concise, and respectful communication tactics
Confirm what type of physician clients should see based on listening to individual needs, problems, and symptoms
Employ emotional intelligence to investigate, resolve, or escalate membership and payment issues
Explain to members what medical, image, surgical, and transportation benefits are available based on insurance types
Facilitate negations between parties to resolve disputes and help reach beneficially mutual agreements
Follow compliance protocol when gathering details to ensure the confidentiality and security of all recorded information
Remain flexible when problems arise and collaborate with coworkers to improve operations and find workable solutions
Schedule doctor appointments for members and consult provider offices as it relates to insurance
Supervisor: Tracee Powell (681) 443-1017
40 hours per/ week
Remote Employment
$15.50

Car Salesperson

K's Car Sale LLC

Biloxi, MS

11.2020 - 11.2023

Compliance & Records: Retained paperwork for transaction records in accordance with federal laws and compliance guidelines.
Administrative Management: Accurately maintained monthly bills, licensing agreements, and inventory paperwork.
Transported inventory to and from dealerships and auto mechanic shops
Owner
40 hours per/ week

Electronic Sales Associate

Walmart

Fond Du Lac, Wisconsin

06.2014 - 08.2015

Always provided excellent customer service by greeting, smiling, and thanking customers with a positive attitude
Answered questions and assisted customers with finding desired products
Balance cash drawer throughout the day and at the end of each shift to ensure there are no overages or shortages
Gave aid/ relief to coworkers and performed other store duties as assigned by management
Maintained displays around checkout counter and kept the area clean
Provided a friendly and quick checkout experience for customers
Work extra shifts including mandatory overtime, nights, holiday, and weekend shifts as instructed
Supervisor: Ariel Smith (214) 287-0547
40 hours per/ week
$8.50 per/ hour

Education

Associate of Arts -

Mississippi Gulf Coast Community College

Gulfport, MS

Skills

Technical & IT Skills

IT Foundations: Currently studying for CompTIA Security; proficient in foundational networking and cybersecurity principles
Data Security: Strong understanding of confidentiality protocols and the security of recorded information
Software Proficiency: Advanced user of MS Office (Excel, Outlook, Word) and remote employment technology suites
Technical Support: Experienced in providing technical troubleshooting and identifying system ends for efficient resolutions

Core Coding Skills

Clinical: Medical terminology, Medical Necessity Review, Claim Denial Resolution, Inpatient Workflow
Analytical: Analytical Thinking, Case Management, Investigating, Research & Reporting
Professional: Data Collection & Entry, Detail Oriented, Time Management, Negotiation

Websites

https://www.linkedin.com/in/lakeithia-g-127b98269/