Lakendra Hawkins
Oxford
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
6
6
years of professional experience
Work History
Support Coordinator II
North Mississippi Regional Center
11.2024 - Current
- Working with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services for patients with Intellectual development disabilities
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
Remote Customer Associate II
Conduent
03.2024 - 11.2024
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Increased first-call resolution rates by carefully listening to customers needs and providing accurate information based on their inquiries.
Counselor Intern
Oxford Treatment Center
Oxford
11.2023 - 05.2024
- Conducted individual counseling sessions to address client addiction issues.
- Facilitated group therapy sessions to promote peer support and recovery.
Community Support Specialist
Communicare
Oxford
09.2022 - 03.2024
- Facilitated community engagement initiatives to enhance support services.
- Collaborated with local organizations to coordinate resource distribution.
- Developed training materials for staff on community outreach strategies.
Clinical Assistant
Stonewater Adolescent Recovery Center
Oxford, MS
06.2021 - 08.2022
- Provided individualized support to clients in daily living activities.
- Implemented behavior management strategies to enhance client engagement.
- Facilitated group activities to promote social interaction among clients.
Customer Service Representative
Molina Healthcare
02.2020 - 05.2021
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Master of Social Work -
Walden University
Minneapolis, MNBachelor of Social Work -
University of Mississippi
Oxford, MSSkills
- Building rapport
- Client needs assessment
- Crisis intervention
- Documentation
- Conflict resolution
- Active listening
- Emotional intelligence
- Verbal and written communication
- Coaching and mentoring
Timeline
Support Coordinator II
North Mississippi Regional Center
11.2024 - Current
Remote Customer Associate II
Conduent
03.2024 - 11.2024
Counselor Intern
Oxford Treatment Center
11.2023 - 05.2024
Community Support Specialist
Communicare
09.2022 - 03.2024
Clinical Assistant
Stonewater Adolescent Recovery Center
06.2021 - 08.2022
Customer Service Representative
Molina Healthcare
02.2020 - 05.2021
Master of Social Work -
Walden University
Bachelor of Social Work -
University of Mississippi