Lakendria Williams
Jackson
Summary
Dynamic and results-oriented professional with experience at the United States Postal Service. Proven problem-solving and organizational skills enhanced operational efficiency and customer satisfaction. Adaptable in high-pressure environments, successfully training new staff and maintaining safety standards while delivering exceptional service and recognized for meticulous handling of sensitive materials.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Postal Support Employee
United States Postal Service, USPS
01.2023 - 06.2025
- Facilitated smooth operations during peak seasons through effective teamwork with both full-time employees as well as seasonal staff members.
- Demonstrated adaptability by successfully carrying out varied responsibilities such as window services, city or rural carrier duties when needed.
- Improved mail processing efficiency by accurately sorting and distributing incoming mail according to established guidelines.
- Reduced the risk of loss or damage to packages through careful handling practices that met USPS standards.
Rural Letter Carrier
United States Postal Service, USPS
05.2019 - 12.2022
- Assisted in sorting mail at the post office, ensuring proper distribution of packages and letters to designated routes.
- Resolved delivery discrepancies through effective communication with supervisors and other carriers, minimizing errors and improving operations.
- Maintained a safe driving record while navigating challenging rural roads and weather conditions.
- Trained new Rural Letter Carriers on company policies, safety measures, and route navigation techniques for successful job performance.
- Adapted quickly to changing route assignments due to staff shortages or operational needs, demonstrating flexibility in work responsibilities.
- Developed strong relationships with customers, providing excellent customer service and addressing any concerns or issues promptly.
- Increased customer trust by maintaining confidentiality of sensitive materials during mail delivery process.
- Improved customer satisfaction by delivering mail accurately and efficiently to rural areas.
- Handled accurate cash payments for postage and incurred fees.
Education
Diploma -
Delta Technical College
Ridgeland, MS11-2025
High School Diploma -
Wingfield High School
Jackson, MS07-2014
Skills
- Workplace cleanliness
- Safety procedures
- Problem-solving skills
- Strong organization skills
- Multitasking
Certification
American Heart Association CPR Certified
Timeline
Postal Support Employee
United States Postal Service, USPS
01.2023 - 06.2025
Rural Letter Carrier
United States Postal Service, USPS
05.2019 - 12.2022
Diploma -
Delta Technical College
High School Diploma -
Wingfield High School
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