Lakeria Blockmon
1390 Forest Avenue
Summary
Proactive Housekeeping Supervisor with extensive experience in staff training, task delegation, and quality improvements. Skilled in maintaining cleanliness standards, managing guest relations, and ensuring health and safety compliance. Bringing strong customer service focus and effective team coordination to advance operational efficiency and guest satisfaction. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
University Mississippi Medical Center
10.2020 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Increased employee performance through effective supervision and training.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Trained and mentored new staff on cleaning and safety protocols.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Monitored staff performance and provided feedback to drive productivity.
- Addressed customer feedback and complaints to maximize satisfaction.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
Dental Assistant
Mississippi Smiles
07.2024 - 09.2024
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Monitored patient comfort and safety during dental procedures.
- Prepared and sterilized instruments and materials for use by dentists.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
Server
Country Club Of Jackson
06.2018 - 10.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Diploma -
Delta Technical College
Ridgeland, MS09.2024
High School Diploma -
Callaway High School
Jackson, MS05.2020
Skills
- Housekeeping knowledge
- Cleaning and sanitation
- Guest Relations
- Customer service-focused
- Customer Service
- Cleaning techniques
- Training and mentoring
- Staff Training and Development
- Cleaning bathrooms
- Health and safety compliance
- Task Delegation
- Vacuuming and sweeping
Certification
CPR Certified
Radiology Permit
Timeline
Dental Assistant
Mississippi Smiles
07.2024 - 09.2024
Housekeeping Supervisor
University Mississippi Medical Center
10.2020 - Current
Server
Country Club Of Jackson
06.2018 - 10.2020
Diploma -
Delta Technical College
High School Diploma -
Callaway High School
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