Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lakeria Norwood

Jackson

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

MA Health Connector (Contractor)
11.2024 - 08.2026
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
  • Help members in the state of MA get health insurance
  • Complete applications in a timely manner of 12mins
  • Provided website navigation to make payments and select plans
  • Read co pays and provided guidance of the best plans to select
  • Math with adding in income and yearly annals
  • Problem solving when member called with issues
  • Tech support help with members

Call Center Representative LADCFS Child Support

YoungWilliams
01.2024 - 10.2025
  • Managed high call volumes while providing exceptional customer support to clients with active Child Support cases in the state of Louisiana and maintaining professional composure.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Call Center Representative

Apple
08.2023 - 01.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.

Warehouse Associate

Dirt Cheap
10.2021 - 08.2023
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Assisted in reducing product damage by properly handling and storing materials.

Call Center Representative

Teleperformance USA
08.2019 - 10.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
  • Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
  • Participated in quality assurance activities such as reviewing recorded calls for compliance with company standards.
  • Retained customers by offering alternative solutions during difficult interactions or potential cancellations of services.

Production Line Worker

Milwaukee Tools
05.2018 - 08.2019
  • Followed safety protocols to prevent accidents and injuries to self and colleagues.
  • Collaborated with other production workers to achieve smooth running of production line.
  • Boxed, labeled, and transported items to support assembly operations.
  • Communicated with supervisor regarding production line issues and needed repairs for fast resolution.
  • Assisted quality assurance by inspecting items and removing defective parts.

Education

Associate of Arts - General Studies

Hinds Community College
12.2025

High School Diploma -

Lanier High School
05.2018

Skills

  • Problem-solving skills
  • Customer Support
  • Data Entry
  • Customer Service
  • Inbound phone calls
  • Call Center Operations
  • Complaint resolution
  • Packaging and Labeling
  • Picking and Packing
  • Workplace Cleanliness
  • Product Assembly
  • Calm disposition

Timeline

Customer Service Representative

MA Health Connector (Contractor)
11.2024 - 08.2026

Call Center Representative LADCFS Child Support

YoungWilliams
01.2024 - 10.2025

Call Center Representative

Apple
08.2023 - 01.2024

Warehouse Associate

Dirt Cheap
10.2021 - 08.2023

Call Center Representative

Teleperformance USA
08.2019 - 10.2021

Production Line Worker

Milwaukee Tools
05.2018 - 08.2019

High School Diploma -

Lanier High School

Associate of Arts - General Studies

Hinds Community College

Similar Profiles

CREATE PROFILE
Lakeria Norwood