Lakerria Holland
Summary
Detailed claims processor with several years of experience investigating claim information for correctness. Trustworthy teammate with benefit knowledge and rapport-building skills. Noted for thoroughness and ethical customer service.
Overview
11
11
years of professional experience
2017
2017
years of post-secondary education
Work History
(Remote) Claims Processor
Oscar Health
09.2023 - Current
- Coordinated with healthcare providers to obtain missing information or clarification on claims.
- Managed workload to meet or exceed productivity and quality standards.
- Communicated with policyholders to explain claim decisions and answer inquiries.
(Remote) Medicaid Claims Processor
BroadPath Healthcare
06.2018 - 09.2023
- Evaluated claims for accuracy and completeness in a fast-paced environment.
- Assisted customers via telephone inquiries related to their specific claim status or general questions about the company's services.
- Reviewed and verified insurance policy information to assess coverage and determine appropriate claims processing procedures.
(Remote) Claims Processor
Avesis
03.2015 - 05.2018
- Reviewed claim documents for accuracy and completeness before approval.
- Communicated claim statuses to clients through phone and email interactions.
- Processed a high volume of incoming claims in accordance with established policies and procedures.
Education
Bruce High School
Bruce, MSSkills
- Claims evaluation
- Claims processing
- Medical terminology
- Customer service
- Conflict resolution
- Attention to detail
- Data entry accuracy
- Claims review
Reference
- Barba Buggs (662-983-2349)
- Tahj Sledge (662-230-3491)
- Kim Burl (662-762-9821)
Timeline
(Remote) Claims Processor
Oscar Health
09.2023 - Current
(Remote) Medicaid Claims Processor
BroadPath Healthcare
06.2018 - 09.2023
(Remote) Claims Processor
Avesis
03.2015 - 05.2018
Bruce High School