Lakesha Campbell
Columbus
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining production processes. At Pecos Food, increased production efficiency significantly. Skilled in customer relationship management (CRM) and critical thinking, adept at fostering positive relationships and resolving conflicts effectively. Demonstrates exceptional reliability and a commitment to achieving excellence in all endeavors.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Store Associate
Sprintmart
09.2024 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Customer Service Representative
Conduent
06.2024 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Exhibited high energy and professionalism when dealing with clients and staff.
Production
Pecos Food
09.2023 - 04.2024
- Increased overall production efficiency by identifying bottlenecks in the production process and implementing targeted solutions.
- Determined editorial direction and content quality for each production.
- Followed safety procedures and guidelines to maintain safe working environments.
Production Worker
SMP
12.2022 - 09.2023
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
Assistant Manager
Sprintmart
10.2021 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
GED -
Cornerstone Christian Correspondence School
11-2008
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Product knowledge
- Customer relationship management (CRM)
Timeline
Store Associate
Sprintmart
09.2024 - Current
Customer Service Representative
Conduent
06.2024 - 01.2025
Production
Pecos Food
09.2023 - 04.2024
Production Worker
SMP
12.2022 - 09.2023
Assistant Manager
Sprintmart
10.2021 - 12.2022
GED -
Cornerstone Christian Correspondence School
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