Summary
Overview
Work History
Education
Skills
Timeline
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Lakeysha Williams

Oxford,MS

Summary

As Learning Ambassador and Amazon Associate for almost three years, my goal is to ensure customer expectations are met and motivate others to meet business objectives.

Overview

9
9
years of professional experience

Work History

Learning Ambassador

Amazon Fulfillment Center
05.2023 - Current
  • Trainings have up to 10 associates.
  • Retain associates in different path areas.
  • Audits – Evaluating safe execution and training retention.
  • Continuous engagement and follow up with associates.
  • Conducting new trainings/presentations for site or Network level action items.
  • Coach peers on Safety and Quality while teaching on the floor and in production.
  • Facilitated onboarding and training programs for new associates, enhancing knowledge retention and operational efficiency.
  • Cultivated a supportive learning environment that encouraged open communication and ongoing professional development among staff.

Amazon Associate

Amazon Fulfillment Center
09.2022 - Current
  • Pick items to be packed out to go back to different vendors, or back to original shipper.
  • Responsible for stowing items in bins following bin etiquette rubric to make picking items an easy process.
  • Trained in pack area to process items to be shipped out; Rebin, pack line, LTLs, bulk pack and slam station scanning packages and putting shipping label on boxes.
  • Pallet jack trained to move pallets and U-boats around the warehouse.
  • Problem solve trained to fix any issues with items to be stowed so items can be picked which in return saves Amazon money.

Operations Manager

Fed Ex Ground
08.2016 - 06.2020
  • Streamlined operational workflows to enhance efficiency and reduce downtime.
  • Implemented process improvements to boost production quality and consistency.
  • Coordinated cross-departmental efforts to ensure seamless project execution.
  • Led team training initiatives, fostering skill development and enhancing team performance.
  • Managed approximately 100 associates.

Education

Diploma -

Waterloo West High School
Waterloo, IA
05.2010

Associate of Science - Criminal Justice

Southern New Hampshire University
New Hampshire, OH
10-2025

Skills

  • Excellent writing, typing, and communication skills
  • Proficient in Microsoft, Excel, PowerPoint and Amazon software
  • Attention to detail
  • Adaptability
  • Experience with performance metrics
  • Training facilitation

Timeline

Learning Ambassador

Amazon Fulfillment Center
05.2023 - Current

Amazon Associate

Amazon Fulfillment Center
09.2022 - Current

Operations Manager

Fed Ex Ground
08.2016 - 06.2020

Diploma -

Waterloo West High School

Associate of Science - Criminal Justice

Southern New Hampshire University

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