LAKISHA POWELL
Jackson
Summary
Customer service-oriented pharmacy technician dedicated to enhancing patient experiences through accurate medication delivery and compliance with HIPAA regulations. Proven ability to manage inquiries effectively, ensuring timely resolutions while maintaining a positive environment. Skilled in multitasking and collaborating with cross-functional teams to support service delivery.
Overview
16
16
years of professional experience
Work History
Subject Matter Expert
UHG, United Health Group
La Crosse
11.2021 - Current
- Reviewed and updated training materials to ensure alignment with current regulations.
- Collaborated with cross-functional teams to enhance service delivery and coordination.
- Managed customer inquiries with a focus on providing timely resolutions while maintaining excellent customer service levels.
Teacher Aide
Park Place Christian Academy
Pearl
05.2018 - Current
- Review material with students one-on-one or in small groups, serve meals and assist with hygiene
- Enforce school and class rules to help teach students proper behavior
- Assisted teachers in organizing classroom activities with recordkeeping, such as tracking attendance and calculating grades
- Collaborated with classroom teachers to align instructional efforts and enhance student learning
- Observe students' performance, record relevant data to assess progress and fill out accident reports
- Prepared lessons and materials, including bulletin boards and exhibits, to create engaging learning environments
Pharmacy Technician Externship / Retail
Walgreens
Clinton
11.2019 - 01.2020
- Completed a 180-hour externship opportunity.
- Entered medication orders by reviewing and interpreting practitioner prescriptions.
- Received and filled prescriptions utilizing established policies and procedures for safety.
- Prepared medications through mixing, filling, counting pills, and labeling bottles.
- Reviewed orders for accuracy and delivered to patient.
- Maintained confidentiality in compliance with HIPAA regulations.
- Assisted in managing inventory levels by checking stock regularly and organizing storage areas., checked for and removed outdated products, and filed records.
- Assisted in preparation and reconciliation of third party insurance claims, including addressing rejected and denied claims.
- Greeted customers, answered phones, operated cash register, and processed payments efficiently.
Customer Care Representative
Conduent
Call Center
07.2017 - 05.2018
- Facilitated customer interactions through inbound and outbound calls to address inquiries and resolve issues
- Processed patient payments while informing customers about coverage options and medication costs
- Verified prescription coverage and updated patient information to ensure accurate billing and service continuity
After Care Teacher / Bus Driver
Foundations First
Jackson
11.2013 - 08.2015
- Transported students to and from school and events, ensuring safe and timely arrival
- Assisted with homework, prepared and served nutritious meals, and maintained a clean environment
- Demonstrated empathy towards others by actively listening and providing support.
Director Assistant
Children's Educare Day Care
Jackson
01.2011 - 12.2013
- Managed team of 5, processed payroll, and coordinated training classes to enhance staff skills
- Transported food orders to customers using company van.
- Prioritized tasks effectively to meet deadlines consistently.
Education
Associate of Science - Health Sciences - Pharmacy Technician
Ultimate Medical Academy
Clearwater, FL01-2020
Skills
- Pharmacology
- Drug & Dosage Interaction
- Pharmaceutical Calculations
- Pharmacy Law & Ethics
- Medication management
- Data Analysis
- Client Engagement
- Supply & Inventory
Timeline
Subject Matter Expert
UHG, United Health Group
11.2021 - Current
Pharmacy Technician Externship / Retail
Walgreens
11.2019 - 01.2020
Teacher Aide
Park Place Christian Academy
05.2018 - Current
Customer Care Representative
Conduent
07.2017 - 05.2018
After Care Teacher / Bus Driver
Foundations First
11.2013 - 08.2015
Director Assistant
Children's Educare Day Care
01.2011 - 12.2013
Associate of Science - Health Sciences - Pharmacy Technician
Ultimate Medical Academy