LAKREESHA PATTY
little rock
Summary
Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Senior resolutions coordinator 3
Walmart
Bentonville
07.2023 - Current
- Coordinated daily operations to ensure smooth store functionality.
- Managed inventory levels to optimize product availability and organization.
- Assisted team members in resolving customer inquiries and issues efficiently.
- Facilitated training sessions for new staff on company policies and procedures.
- Developed communication between departments to enhance teamwork and service quality.
Customer Service Representative
IQOR
Meridian
12.2021 - 09.2022
- Addressed customers courteously using suitable methods and problem-solving skills.
- Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.
- Followed up with customers regarding product functionality and overall satisfaction.
- Utilized automated systems to log and retrieve call information.
- Updated and maintained database with accurate customer information and timely data entry.
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
- Remained open to feedback from supervisor and peers to build and improve skills set.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Complied with corporate and regulatory policies regarding information confidentiality and privacy.
- Determined charges for services requested and arranged for billing.
- Built sustainable relationships and trust with customer accounts using open and interactive communication.
- Read from scripts to promote uniformity and consistency in communications.
- Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.
- Navigated multiple computer systems and applications and utilized search tools to find information.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Processed customer adjustments to maintain financial accounts.
Store Associate
Walmart
Louisville
08.2019 - 07.2021
- Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Assisted with mentoring new employees during and after training.
- Analyzed and collected customer information to prepare product or service reports.
- Referred unresolved customer grievances to designated departments for further investigation.
- Made appropriate account corrections to resolve customer problems.
- Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials.
Education
High School Diploma -
Louisville High School
Louisville, MsSkills
- Data Entry and Maintenance
- Upselling Products and Services
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Strong Analytical and Problem-Solving Skills
- Inbound and Outbound Calling
- Call Transfers
- Customer Service and Assistance
- Microsoft Internet Explorer
- Citrix
- Data entry
- Conflict resolution
- Training facilitation
- Effective communication
- Problem solving
- Team collaboration
- Medical terminology
- Document control
- Schedule coordination
Timeline
Senior resolutions coordinator 3
Walmart
07.2023 - Current
Customer Service Representative
IQOR
12.2021 - 09.2022
Store Associate
Walmart
08.2019 - 07.2021
High School Diploma -
Louisville High School