Lanna Hollis
Hurley
Summary
Developed outstanding communication and organizational skills in fast-paced, customer-focused environment. Skilled in managing schedules, handling inquiries, and providing top-notch service. Looking to transition into new field where these transferable skills can contribute to team success and overall efficiency.
Overview
2
2
years of professional experience
Work History
Cashier
Southern Girls Country Kitchen
Moss Point, MS
11.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer balances through diligent tracking of sales and returns.
- Assisted in training new cashiers on register operations and customer interaction protocols.
- Ensured cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with kitchen staff to streamline order processing during peak hours.
- Monitored inventory levels at the register, reporting shortages to management proactively.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Built relationships with customers to encourage repeat business.
Sales Associate
Hurley Farm and Feed
Hurley, MS
10.2024 - 11.2024
- Learned about product features and benefits to provide informed recommendations to customers.
- Adapted quickly to changing store promotions and seasonal inventory adjustments.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted customers in selecting products, enhancing overall shopping experience.
- Maintained product displays and ensured merchandising standards met company guidelines.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
- Addressed customer inquiries and resolved issues promptly to ensure satisfaction.
- Participated in inventory management tasks, including restocking and organizing merchandise.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Associate
G&D Farms Inc
Wilmer, AL
08.2024 - 09.2024
- Assisted customers in selecting products, enhancing overall shopping experience.
- Maintained product displays and ensured merchandising standards met company guidelines.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
- Collaborated with team members to achieve daily sales goals and maintain stock levels.
- Addressed customer inquiries and resolved issues promptly to ensure satisfaction
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Stanford Christian Academy
Semmes, AL07.2024
Skills
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Written and verbal communication
- Professionalism and courtesy
- Conflict resolution
- Organization skills
- Data entry
- Customer and client relations
- Scheduling
- Information protection
- Multitasking and prioritization
- Positive and professional
Languages
English
Timeline
Cashier
Southern Girls Country Kitchen
11.2024 - Current
Sales Associate
Hurley Farm and Feed
10.2024 - 11.2024
Sales Associate
G&D Farms Inc
08.2024 - 09.2024
High School Diploma -
Stanford Christian Academy