Lapeteress Thompson
Natchez
Summary
Dynamic professional with a proven track record in complaint resolution and data entry, honed across roles at Mississippi Title Loan and Suddenlink. Excelled in improving information security and streamlining appointment scheduling, significantly enhancing customer satisfaction. Skilled in Microsoft Excel and CRM software, adept at leveraging consultative sales techniques to exceed employer expectations.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Mississippi Title Loan
02.2024 - Current
- Promptly responded to inquiries and requests from prospective customers.
- Assist with loan applications for payday, title and signature loans.
Medical Office Assistant
Miss/Lou OBGYN
05.2022 - 12.2023
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Billing Specialist
Suddenlink
08.2018 - 04.2022
- Researched and resolved billing discrepancies to enable accurate billing.
- Maintained accurate records of customer payments.
- Worked with multiple departments to check proper billing information.
Education
Associate of Applied Science - Phlebotomy
Central Louisiana Technical Community College - Alexandria
Alexandria, LA05-2007
Skills
- Complaint resolution
- Appointment Scheduling
- Consultative Sales
- Data Collection
- Information Security
- Call Management
- Scheduling
- Paperwork Processing
- Data Entry
- Skype
- Key holder experience
- Prioritization
- Multi-line telephone operations
- Report Transcription
- Microsoft Excel
- Documentation
- Microsoft PowerPoint
- CRM Software
- Account Management
Timeline
Customer Service Representative
Mississippi Title Loan
02.2024 - Current
Medical Office Assistant
Miss/Lou OBGYN
05.2022 - 12.2023
Billing Specialist
Suddenlink
08.2018 - 04.2022
Associate of Applied Science - Phlebotomy
Central Louisiana Technical Community College - Alexandria
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