La’Porsha Nelson
Jackson
Summary
Detail-oriented and reliable professional with experience in financial transaction processing, account reconciliation, data entry, and customer service in high-volume environments. Skilled in payment processing, discrepancy resolution, and maintaining accurate electronic records while ensuring compliance and confidentiality. Strong ability to manage patient or client accounts, investigate billing issues, and support timely resolution of account balances and refunds. Familiarity with Microsoft Office (Word, Excel, Outlook) and experience working with electronic systems and detailed documentation. Seeking to leverage financial operations experience in a healtheare setting as a Patient Account Representative, Billing Specialist, or Refund Specialist.
Overview
4
4
years of professional experience
Work History
Deposit Processing Assistant
Community Bank Of Mississippi
Brandon, MS
04.2024 - Current
• Maintained and updated detailed records, verifying data for accuracy and correcting discrepancies as needed, ensuring data accuracy and compliance with company standards
• Entered, reviewed, and maintained detailed records in computerized systems with a strong focus on
• Identified and corrected discrepancies through detailed review and problem-solving
• Maintained strict confidentiality while handling sensitive financial information
• Assisted with resolving account issues and ensuring timely processing
Relationship Associate
Bankplus
Jackson, MS
06.2022 - 04.2024
• Provided high-volume customer service, assisting clients with inquiries, transactions, and account-related issues in a fast-paced environment
• Handled sensitive and confidential customer information with professionalism and discretion
• Verified customer information, processed transactions, and resolved discrepancies efficiently
• Collaborated with team members to resolve complex issues, improving overall customer satisfaction and service experience
• Educated clients on system processes and services, improving user understanding and overall efficiency
Education
Bachelor of Science - Business Administration
Jackson State University
Jackson, MS12.2026
Skills
Data Entry & Accuracy Verification
Customer Service & Client Relations
Account Review & Discrepancy Resolution
Confidential Information Handling
Payment Processing & Reconciliation
Problem Solving & Issue Resolution
Microsoft Office (Word, Excel, Outlook)
Attention to Detail & Organization
Team Collaboration & Communication
Timeline
Deposit Processing Assistant
Community Bank Of Mississippi
04.2024 - Current
Relationship Associate
Bankplus
06.2022 - 04.2024
Bachelor of Science - Business Administration
Jackson State University