LaPrencess Reynolds
Hattiesburg
Summary
Motivated and customer-focused insurance and healthcare professional with experience in sales, client relations, and patient support. Skilled in building strong relationships, identifying client needs, and recommending appropriate coverage or solutions. Proven ability to meet goals, manage high-volume interactions, and resolve concerns efficiently. Dedicated to delivering exceptional service while driving growth and satisfaction.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Sales Associate
Aflac
01.2023 - Current
- Educate clients on supplemental insurance products and coverage options
- Build and maintain strong client relationships to drive retention and referrals
- Identify customer needs and recommend appropriate policies
- Meet and exceed sales targets through proactive outreach and follow-up
- Maintain accurate records of client interactions
Customer Service Representative (Medicare Sales)
Residual Brothers
05.2025 - 01.2026
- Assisted customers with Medicare-related inquiries and enrollment
- Provided clear explanations of coverage, benefits, and eligibility
- Resolved customer concerns efficiently while maintaining high satisfaction
- Handled high-volume calls and maintained detailed documentation
Patient Benefits Representative
AmerisourceBergen
09.2021 - 01.2023
- Assisted patients with benefit verification, prior authorizations, and insurance questions
- Explained patient benefits, copays, and out-of-pocket costs
- Coordinated with insurance providers and healthcare teams for seamless care
- Maintained accurate records in CRM and patient management systems
- Resolved patient concerns efficiently
Education
Associate of Arts - Multidisciplinary Studies
Houston Community College
Houston, TX 08.2019 - 05.2021
Skills
- Insurance Sales
- Medicare compliance
- Customer Service Excellence
- Medicare & Patient Support
- Client Relationship Management
- Communication & Active Listening
- Problem Resolution
- CRM Systems & Data Entry
- Time Management & Organization
- Microsoft Office (Word, Excel, Outlook)
- Policy recommendations
Certification
Life and Health Insurance License, Active, 01/16, Present, Licensed in Multiple States
Additional Information
Strong multitasking ability in fast-paced environments, Comfortable using email, Zoom, and CRM platforms, Results-driven with a focus on customer satisfaction and sales growth
Timeline
Customer Service Representative (Medicare Sales)
Residual Brothers
05.2025 - 01.2026
Sales Associate
Aflac
01.2023 - Current
Patient Benefits Representative
AmerisourceBergen
09.2021 - 01.2023
Associate of Arts - Multidisciplinary Studies
Houston Community College
08.2019 - 05.2021