Laquaishia Griffin
Drew
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skills with outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Alorica Health Care
09.2021 - Current
- Responsible for providing customer support for Health Care Agency. Assisted customers via phone, email, and chat to resolve issues, and concerns. Assisted with processing credit card authorizations. Tracked all call-related information for auditing, and reporting purposes. Responsible for upselling to customers as necessary. Provided outstanding customer service.
Customer Retention Specialist
Cox Communications
05.2021 - 08.2021
- Re-established customer's faith in company by providing best retention offers available.
- Demonstrated expert negotiation and problem-solving skills to resolve complex and non-routine customer concerns.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Analyzed customer feedback and developed new techniques to ensure customer retention.
- Promoted customer retention by using exceptional interpersonal skills.
Education
Associate Degree in Social Work - Social Work
Coahoma Community College
Clarksdale, MS05.2023
High School Diploma -
West Tallahatchie High School
Webb, MS05.2016
Skills
- Verbal and Written Communication
- Microsoft Office Expertise
- Building Customer Trust and Loyalty
- Data Entry and Maintenance
- Technologically Savvy
- Customer Account Management
- Quality Assurance Controls
- Patient and Empathetic
- Teamwork and Collaboration
- Inbound and Outbound Calling
- Computer Skills
- Front Desk Management
- Transaction Processing
- Guest Reception
- Front Office Management
- Hotel operations
- Guest communication
- Hospitality best practices
Timeline
Customer Service Representative
Alorica Health Care
09.2021 - Current
Customer Retention Specialist
Cox Communications
05.2021 - 08.2021
Associate Degree in Social Work - Social Work
Coahoma Community College
High School Diploma -
West Tallahatchie High School
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