Laquaysha Perkins
Oxford
Summary
Dynamic Account Supervisor with Alorica, skilled in strategic planning and client relationship building. Proven track record in enhancing service quality through data analysis and mentorship. Adept at managing high-priority accounts, driving project success, and fostering team collaboration to achieve performance goals. Committed to delivering exceptional client outcomes.
Overview
4
4
years of professional experience
Work History
Account Supervisor
Alorica
05.2024 - Current
- Led cross-functional teams to enhance client relationships and drive project success.
- Developed and implemented strategic account plans to meet customer needs effectively.
- Analyzed client data to identify trends and opportunities for service improvement.
- Provided training and mentorship to junior staff on best practices in account management.
- Managed high-priority accounts with exceptional attention-to-detail and commitment to achieving desired outcomes.
Advisor
Concentrix
10.2021 - 05.2024
- Provided support in resolving customer inquiries and issues through effective communication.
- Assisted in training new team members on operational procedures and best practices.
- Executed daily tasks efficiently, ensuring adherence to service level agreements.
- Collaborated with colleagues to streamline processes, enhancing overall team productivity.
- Developed documentation for processes and policies, contributing to knowledge sharing within the team.
Education
High School Diploma -
New Albany High School
New Albany, MS05.2015
Skills
- Account management
- Client relationship building
- Strategic planning
- HIPAA knowledgable
- Customer relations
- Goals and performance
- Quality assurance
Timeline
Account Supervisor
Alorica
05.2024 - Current
Advisor
Concentrix
10.2021 - 05.2024
High School Diploma -
New Albany High School