Laquila Mcswain
Hattiesburg
Summary
Dependable and detail-oriented professional with experience in customer service, scheduling, and content review across remote and in-person environments. Skilled in handling high volumes of calls, managing appointments, reviewing digital content for accuracy and compliance, and communicating clearly through phone, email, and chat. Organized, self-motivated, and well-suited for fast-paced work-from-home roles.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
Work History
Customer Service Representative
Evergreen
01.2023 - 09.2024
- Assisted clients with inquiries about financial products and services.
- Responded promptly to customer concerns and resolved issues effectively.
- Educated customers on insurance policies and investment options available.
Customer Service Representative
Primerica
10.2019 - 11.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive
- Knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
General Dynamics Information Technology Inc
Hattiesburg
07.2017 - 10.2018
- Recieved callsReceived calls from healthcare customers requiring assistance related to existing or new profiles
- Assisted customers with a warm and professional attitude
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Hattiesburg High School
Hattiesburg, MSSkills
- Customer service (phone, email, chat)
- Call scheduling & appointment coordination
- Content review & quality checking
- Fast learner & adaptable
Timeline
Customer Service Representative
Evergreen
01.2023 - 09.2024
Customer Service Representative
Primerica
10.2019 - 11.2020
Customer Service Representative
General Dynamics Information Technology Inc
07.2017 - 10.2018
Hattiesburg High School