Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

LaRasha Mallard

Coldwater,MS

Summary

Licensed benefit advisor and insurance agent with a strong background in sales, customer service, and warehouse work. Proficient in AS400, SAP, and Microsoft Office. Held roles including leasing agent, account manager, and virtual receptionist. Licensed in 33 states and open to relocation. Experience in retail sales, store management, customer service, and tax preparation. Successfully managed staff, exceeded sales goals, handled customer inquiries, and prepared tax returns. Exceptional skills in customer service, sales, management, and various software programs. Multiple insurance licenses.

Overview

18
18
years of professional experience

Work History

Licensed Benefit Advisor

HEALTHCOMPARE an Allstate Company
04.2024 - Current
  • Licensed Broker for specializing in Medicare Benefits
  • Offering MAPD, PDP, and Med Supp
  • Licensed in 33 states with companies like Aetna, United Healthcare, Humana, Anthem, Wellcare, MOOH, Cigna, etc
  • Assist beneficiaries with maker educated decisions about their Medicare benefits

Health Insurance Agent

ResultsCX
08.2023 - 12.2023
  • Medicare Sales with BCBS seasonal position

Warehouse Associate

Gap Inc.
06.2019 - 03.2020
  • Responsible for performing an array of duties such as:
  • Receiving and processing incoming stock and materials
  • Picking and filling orders from stock
  • Packing and shipping orders
  • Managing, organizing and retrieving stock

Sales Associate

The Good Feet Store
01.2019 - 06.2019
  • Address customer inquiries with expert product knowledge
  • Politely and professionally resolve guest issues
  • Follow-up on all sales made to customers
  • Process customer returns and exchanges
  • Make sales and set up appointments over the phone
  • Meet monthly sales quota

Virtual Receptionist

ANSERFONE
05.2018 - 05.2019
  • Handle inbound calls for many professional offices including doctors, hospitals, nursing homes, oil/gas, HVAC, property management companies, ministries
  • Dispatch messages and calls to the different companies based on their instructions

Account Manager

3 Fold Marketing
05.2017 - 05.2018
  • Marketing and sales strategies geared towards increasing client revenue
  • Individual coaching techniques
  • Strong leadership and management abilities
  • Assess customer and client needs
  • Training and development of team
  • Achieve and maintain week sales goals

Leasing Agent

Odin Properties
09.2017 - 04.2018
  • Meet with prospective renters and take them on tours of the units that interest them
  • Prepare and execute leases in accordance with property standards and regulations
  • Conduct credit checks and other background tasks to qualify potential renters
  • Collect application fees, security depots and rent payments
  • Coordinate property maintenance
  • Inform residents of any changes to the rental agreement or upcoming problems with the property
  • Follow up with prospective renters
  • Establish rapport with tenants and provide personalized service
  • Monitor use of community facilities, including laundry, mail and fitness centers

Third Key Manager/ Furniture Specialist

Conn's Home Plus
04.2016 - 04.2017
  • Training associates on furniture and the sales process
  • Manage the sales floor
  • Complete open and/closing process
  • Achieve 100k in monthly sales
  • MIT

Warehouse Associate

Future Electronics
04.2015 - 04.2016
  • Responsible for performing an array of duties such as:
  • Receiving and processing incoming stock and materials
  • Picking and filling orders from stock
  • Packing and shipping orders
  • Managing, organizing and retrieving stock

Warehouse Associate

New Breed Logistics
04.2014 - 03.2015
  • Responsible for performing an array of duties such as:
  • Receiving and processing incoming stock and materials
  • Picking and filling orders from stock
  • Packing and shipping orders
  • Managing, organizing and retrieving stock

Retail Sales Consultant

AT&T
08.2013 - 03.2014
  • Sell all products and services offered by the Company
  • Meet all sales objectives
  • Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders
  • Handle service inquiries from customers

Store Manager

Beauty Supply Depot
08.2009 - 05.2013
  • Complete store operational requirements by scheduling and assigning employees; following up on work results
  • Maintain store staff by recruiting, selecting, orienting and training employees
  • Maintain store staff job results by coaching, counseling and disciplining employees; planning, monitoring and appraising job results
  • Prepare annual budget; schedule expenditures; analyze variances; initiate corrective actions
  • Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
  • Ensure availability of merchandise and services by approving contracts; maintaining inventories
  • Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion;

Department Manager

JCPenney
04.2010 - 08.2012
  • Train and develop team members
  • Floor sets and display placement
  • Responsible for cashiers and women's department
  • Leading a team of 25 or more
  • Shift lead

Tax Preparer

Jackson Hewitt
08.2009 - 04.2012
  • Responsible for income tax preparation for individuals and companies
  • Identifies potential tax credits and liabilities and ensures accurate and complete returns are filed in a timely manner
  • Completes tax forms in accordance with policies and in compliance with legislation and regulations

Customer service

DisneyStore.com
09.2011 - 02.2012
  • Inbound call center agent
  • High level customer service team lead
  • Booking reservations for Disney World
  • Assist with online support and order placement

Call Center Attendant

AFNI
09.2007 - 05.2008
  • Answer incoming calls
  • Respond to customer's emails
  • Manage and resolve customer complaints
  • Sell products and place customer orders in the computer system
  • Provide product and service information to customers

Education

Coldwater High School

Skills

  • Call Center
  • Sales
  • Store Management Experience
  • Marketing
  • AS400 (8 years)
  • Windows
  • Account Management
  • Customer Support
  • Leasing (2 years)
  • Training & development
  • Leadership
  • Insurance Sales
  • Customer Service
  • Management
  • Tax Experience
  • Microsoft Office (10 years)
  • Customer service
  • Retail sales
  • SAP (8 years)

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer
  • Insurance Producer License Driver's License Life Insurance License November 2023 to December 2024 Health Insurance License August 2023 to December 2024 License in MS, TX, NM, IL, MT, OK Life & Health Insurance License August 2023 to December 2024

Timeline

Licensed Benefit Advisor

HEALTHCOMPARE an Allstate Company
04.2024 - Current

Health Insurance Agent

ResultsCX
08.2023 - 12.2023

Warehouse Associate

Gap Inc.
06.2019 - 03.2020

Sales Associate

The Good Feet Store
01.2019 - 06.2019

Virtual Receptionist

ANSERFONE
05.2018 - 05.2019

Leasing Agent

Odin Properties
09.2017 - 04.2018

Account Manager

3 Fold Marketing
05.2017 - 05.2018

Third Key Manager/ Furniture Specialist

Conn's Home Plus
04.2016 - 04.2017

Warehouse Associate

Future Electronics
04.2015 - 04.2016

Warehouse Associate

New Breed Logistics
04.2014 - 03.2015

Retail Sales Consultant

AT&T
08.2013 - 03.2014

Customer service

DisneyStore.com
09.2011 - 02.2012

Department Manager

JCPenney
04.2010 - 08.2012

Tax Preparer

Jackson Hewitt
08.2009 - 04.2012

Store Manager

Beauty Supply Depot
08.2009 - 05.2013

Call Center Attendant

AFNI
09.2007 - 05.2008

Coldwater High School

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LaRasha Mallard