Larkeshia Shinnie
Clinton
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Customer Service Representative/Automotive Service Writer
Walmart
11.2024 - Current
- Answer customers questions as they enter the store.
- Execute purchases and returns at the cash register while checking for accuracy.
- Resolve customer complaints and issues in a timely and professional manner.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Nail Technician
Vibrant Beauty Studio
03.2022 - 11.2024
- Established strong client relationships through exceptional customer service and communication skills.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Oversaw schedule to manage appointments of new and existing clients.
- Expanded client base by promoting the salon''s services via social media platforms and word-of-mouth referrals.
- Educated clients on proper use of salon products.
Warehouse Associate
Genuine Auto Parts
01.2020 - 01.2022
- Receiving, processing, and storing inventory according to purchase orders and store policy.
- Responsible for packing items so that they will be delivered safely to destination.
- Duties such as using hand tools, assembling cartons, sealing products, and completing other tasks.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Helped train new employees in safe practices and warehouse procedures.
Mental Health Technician
Merit Health
01.2017 - 01.2019
- Give care to mentally ill or emotionally disturbed patients.
- Document patients’ mood, mental sharpness, sleeping patterns, and overall functioning.
- Supervising family visits.
- Identifying personal needs of patients.
Clinical Assistant
Copac Inc.
01.2014 - 01.2017
- Check patient living quarters and conduct security checks.
- Communicate with Medical and Clinical staff about patient progress.
- Hourly electronic charting.
- Assist with patient admissions.
- Provided compassionate support to patients undergoing challenging treatments or experiencing emotional distress related to their condition.
Education
Nail Technician -
Magnolia School of Cosmetology
Jackson, MS01.2019
Cosmetology - undefined
Academy Hair Design
Jackson, MS01.2010
High School Diploma - undefined
Forest Hill High School
Jackson, MS01.2008
Skills
- Solving Conflict resolution
- Strong work ethic
- Professional telephone demeanor
- Scheduling
- Documentation
- Leadership qualities
- Account updating
- Appointment scheduling
- Complaint handling
- Call center experience
- Marketing
- Oral and written communication skills
- Computer literate
- Customer relations
Timeline
Customer Service Representative/Automotive Service Writer
Walmart
11.2024 - Current
Nail Technician
Vibrant Beauty Studio
03.2022 - 11.2024
Warehouse Associate
Genuine Auto Parts
01.2020 - 01.2022
Mental Health Technician
Merit Health
01.2017 - 01.2019
Clinical Assistant
Copac Inc.
01.2014 - 01.2017
Cosmetology - undefined
Academy Hair Design
High School Diploma - undefined
Forest Hill High School
Nail Technician -
Magnolia School of Cosmetology
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