Laronda Rivers
Camden
Summary
Greetings, I have an astonishing personality and always willing to learn and grow. I am a diligent woman who is dedicated to making my future as ingenious as possible. My aspiration in life is to grow within the universe, be successful in my career, and my business.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Southern Research Group
08.2021 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Call Representative, Customer Service Representative
Continuum
09.2019 - 03.2021
- - Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
- - De-escalate situations involving dissatisfied customers, offering patient assistance and support.
- - Guide callers through troubleshooting, navigating the company site, or using the products or services.
- - Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items.
- - Collaborate with other call center professionals to improve customer service.
Education
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Velma Jackson high school
Camden, MsSkills
- Active Listening
- SEWING
- Communication
- Leadership
- Problem Solving
- Customer Service
- Creativity
- Collaboration
- Teamwork
- Public speaking
Timeline
Customer Service Representative
Southern Research Group
08.2021 - 09.2024
Call Representative, Customer Service Representative
Continuum
09.2019 - 03.2021
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Velma Jackson high school
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