Summary
Overview
Work History
Education
Skills
Timeline
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Lashondra Hawkins

Jackson

Summary

Highly motivated retail sales professional with a strong background in customer service and product knowledge. Proven ability to exceed sales targets through effective communication and a deep understanding of customer needs. Skilled problem solver who creates positive shopping experiences that foster customer loyalty. Demonstrated expertise in optimizing store layouts to enhance product visibility and accessibility, resulting in improved customer flow and increased satisfaction.

Overview

7
7
years of professional experience

Work History

Retail Sales Associate

Boost Mobile
Jackson
03.2023 - Current
  • Directed overall store operations and productivity to drive sales performance in a fast-paced mobile retail environment.
  • Collaborated closely with sales associates to achieve and exceed daily and monthly sales targets for wireless plans, devices, and accessories.
  • Trained team members on Boost Mobile systems, sales tools, and technology to enhance the customer experience.
  • Ensured consistent compliance with Boost Mobile policies, procedures, and ethical standards, promoting a professional and customer-focused atmosphere.
  • Identified operational gaps and implemented process improvements to reduce risk and protect store assets.

Sales Associate

AT&T
Flowood
04.2020 - 03.2023
  • Delivered personalized solutions by understanding customer needs and recommending AT&T wireless plans, devices, and accessories.
  • Consistently met or exceeded individual and store sales goals in a competitive, fast-paced retail environment.
  • Educated customers on the latest technology and product offerings, including device features, service plans, and promotions.
  • Processed transactions, upgrades, and activations accurately while ensuring customer satisfaction.
  • Built strong customer relationships through exceptional service, follow-ups, and problem resolution.
  • Maintained visual merchandising standards and monitored inventory to ensure optimal product availability.
  • Collaborated with team members to drive overall store performance and enhance the customer experience.

Technical Support Manager

Verizon Wireless
Jackson
08.2018 - 08.2020
  • Led a team of technical support representatives, providing exceptional service to Verizon customers.
  • Resolved issues related to wireless devices, internet connectivity, billing, and account management.
  • Monitored performance metrics like call resolution time, customer satisfaction scores, and first-call resolution to ensure our team consistently exceeded Verizon’s service standards.
  • Provided hands-on coaching, training, and mentorship to support staff, enhancing their technical knowledge and customer handling skills.
  • Collaborated with cross-functional teams, including engineering and product support, to resolve complex technical issues.

Education

Diploma of Academic Studies -

Forest Hill
Jackson, MS
05-2006

High School Diploma -

Forest Hill
Jackson, MS

Skills

  • Technology Proficiency
  • Sales Expertise
  • Customer-focused mindset
  • Team Collaboration
  • Communication Skills
  • Results-driven mindset
  • Problem-Solving and Adaptability
  • Organization and Time Management

Timeline

Retail Sales Associate

Boost Mobile
03.2023 - Current

Sales Associate

AT&T
04.2020 - 03.2023

Technical Support Manager

Verizon Wireless
08.2018 - 08.2020

Diploma of Academic Studies -

Forest Hill

High School Diploma -

Forest Hill

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Lashondra Hawkins