Lashonna Bell
Starkville
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
21
21
years of professional experience
Work History
Store Manager
It's Fashion Metro
08.2012 - Current
- Assisted in daily store operations, ensuring high standards of customer service and satisfaction.
- Assisted with hiring, training and mentoring new staff members.
- Supported staff training initiatives, enhancing team performance and product knowledge.
- Engaged with customers to resolve inquiries, fostering positive shopping experiences.
- Participated in visual merchandising efforts to create appealing product displays.
- Maintained cleanliness and organization of store environment to enhance safety standards.
- Managed inventory control, cash control, and store opening and closing procedures.
Coach
Sitel
01.2005 - 08.2012
- Monitored team performance metrics to identify areas for development and recognition.
- Coordinated scheduling and resource allocation to optimize coverage during peak hours.
- Resolved complex customer issues by utilizing advanced problem-solving techniques and escalation processes.
- Conducted regular performance reviews to provide constructive feedback and set goals for team members.
- Developed training materials and programs to support ongoing employee development initiatives.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
Education
High School Diploma -
West Oktibbeha High School
Maben, Ms 05-2004
Skills
- Problem-solving
- Team leadership
- Recruitment and hiring
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
Timeline
Store Manager
It's Fashion Metro
08.2012 - Current
Coach
Sitel
01.2005 - 08.2012
High School Diploma -
West Oktibbeha High School
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