Lashuante Nicholson
Oakvale
Summary
Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
2009
2009
years of post-secondary education
Work History
Medical Courier
Stat Courier LLC
Prentiss
07.2024 - Current
- Delivered medical supplies to healthcare facilities across designated routes.
- Ensured proper handling of sensitive materials during transportation.
- Communicated effectively with clients regarding delivery schedules and requirements.
- Maintained accurate records of deliveries and pick-ups for tracking purposes.
- Followed safety protocols to protect health-related items in transit.
- Collaborated with dispatch team to optimize delivery routes and efficiency.
- Utilized GPS technology for timely navigation and route management.
PERSONAL BANKER/TRAINER
Priority One Bank
Sumrall
08.2022 - 07.2024
- Supported customers in initiating accounts and managing service inquiries.
- Clarified banking products and services to improve customer understanding.
- Handled client transactions accurately and promptly.
- Ensured adherence to banking regulations and policies.
- Administered financial analyses to propose suitable product options
- Educated new staff on procedures and best practices in banking operations.
- Supported customers with account management, loan requests, and strategic financial planning.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
INSURANCE CLAIMS ADJUSTER
Allstate
Northfield
11.2021 - 06.2022
- Responded promptly to customer, vendor and staff questions and quickly resolved issues, cultivating strong, long-term relationships.
- Reviewed issues and implemented prompt and successful solutions to eliminate backlog and
- Analyzed insurance claims ensuring accuracy and compliance with organizational standards.
- Conducted thorough investigations of claim details via interviews and site visits for information gathering.
- Recorded claim findings utilizing proprietary software to ensure precise record-keeping.
- Guided customers regarding status of claim payments and denials.
FINANCIAL RELATIONSHIP SPECIALIST
Regions Bank
Prentiss
12.2017 - 04.2021
- Established solid client partnerships by utilizing effective communication and customized service approaches.
- Evaluated financial requirements to suggest appropriate banking products and services.
- Streamlined account openings and executed transactions efficiently for clients.
- Educated clients on digital banking tools to enhance their banking experience.
- Provided excellent customer service by promptly responding to client requests or inquiries.
CASHIER
Dollar General
Prentiss
09.2017 - 12.2017
- Processed customer transactions accurately and efficiently.
- Managed cash register operations and balanced cash drawers.
- Assisted customers with product inquiries and store navigation.
- Restocked shelves and organized merchandise displays regularly.
- Provided friendly service to enhance the customer shopping experience.
CALL CENTER CUSTOMER SERVICE REPRESENTATIVE
Regions Mortgage
Hattiesburg
03.2017 - 05.2017
- Provided exceptional customer support for mortgage-related inquiries and processes.
- Facilitated efficient communication between clients and loan officers.
- Resolved complex issues related to mortgage applications and payments.
- Utilized CRM systems to track customer interactions effectively.
- Educated customers on mortgage products and services offered by the company.
RETAIL SALES ASSOCIATE
It's Fashion
Columbia
10.2010 - 03.2017
- Assisted customers with product selection and provided personalized recommendations.
- Managed cash register operations and processed customer transactions efficiently.
- Maintained store cleanliness and organized merchandise displays effectively.
- Collaborated with team members to achieve sales goals and enhance customer experience.
- Trained new associates on company policies and retail procedures successfully.
- Handled customer inquiries and resolved issues to ensure satisfaction promptly.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Education
Prentiss Senior High School
Prentiss, MSSome College (No Degree) - Business Administration And Management
Strayer University
Skills
- Medical supply handling
- Safety compliance
- Customer relationship management
- Financial product knowledge
- Effective communication
- Problem solving
- Attention to detail
- Team collaboration
- Conflict resolution
- Compliance regulations
- Sales techniques
- Time management
- Written and oral communication skills
- Excellent communication skills
- Feedback implementation
- Problem-solving
Timeline
Medical Courier
Stat Courier LLC
07.2024 - Current
PERSONAL BANKER/TRAINER
Priority One Bank
08.2022 - 07.2024
INSURANCE CLAIMS ADJUSTER
Allstate
11.2021 - 06.2022
FINANCIAL RELATIONSHIP SPECIALIST
Regions Bank
12.2017 - 04.2021
CASHIER
Dollar General
09.2017 - 12.2017
CALL CENTER CUSTOMER SERVICE REPRESENTATIVE
Regions Mortgage
03.2017 - 05.2017
RETAIL SALES ASSOCIATE
It's Fashion
10.2010 - 03.2017
Prentiss Senior High School
Some College (No Degree) - Business Administration And Management
Strayer University