Dr. Tiwashia Ross
Brandon
Summary
Dynamic entrepreneur and Tax Practitioner with a proven track record at Total Taxx By Tee, enhancing client satisfaction and streamlining operations. Expert in tax credits and incentives, coupled with exceptional negotiation skills, led to sustained business growth and high client retention. Achieved significant improvements in financial outcomes through strategic planning and customer relations.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Owner/Agent Services Representative
Health and Life Insurance Agent
05.2018 - Current
- Managed day-to-day business operations.
- Sold and managed health and life insurance policies, offering tailored solutions to meet individual client needs.
- Conducted needs analysis for clients to recommend appropriate insurance products.
- Built and maintained strong client relationships, resulting in high client retention rates.
- Stayed informed of industry trends and changes in insurance laws to provide accurate advice and services.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Owner
Jump N Jamz Concessions & Party Rental
05.2016 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed all aspects of business operations, including marketing, customer service, inventory management, and financial accounting.
- Developed and implemented strategies to expand service offerings and enter new markets, resulting in sustained business growth.
Tax Practitioner
Total Taxx By Tee
01.1997 - Current
- Provided comprehensive tax preparation services to individuals and small businesses, ensuring compliance with federal and state tax laws.
- Utilized advanced tax software to optimize tax returns and maximize client refunds.
- Maintained up-to-date knowledge of tax regulations and continuously adapted to legislative changes.
- Offered financial planning and tax advice to clients, improving their financial outcomes.Mentored junior staff members in tax preparation techniques, increasing their knowledge and skills as Tax Practitioners.
- Enhanced client satisfaction through the preparation and filing of accurate and timely tax returns.
- Managed a diverse portfolio of clients, addressing their unique tax needs and providing tailored solutions.
- Streamlined workflow processes, improving overall efficiency within the tax department.
- Implemented best practices within the firm''s tax department, promoting consistency across all client engagements.
- Conducted thorough research to stay current on changes in tax laws and regulations, ensuring compliance for all clients.
- Assisted with IRS audits by gathering supporting documentation and effectively communicating with auditors on behalf of clients.
Education
Ph.D. - Public Policy & Administration
Jackson State University
Jackson, MS05-2023
Master of Science - Business Administration
Belhaven University
Jackson, MS05-2006
Bachelor of Science - Business Management
Belhaven University
Jackson, MS05-2004
Skills
- Customer relations
- Strong negotiation skills
- Tax credits and incentives
- Small business operations
Certification
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Languages
English
Timeline
Owner/Agent Services Representative
Health and Life Insurance Agent
05.2018 - Current
Owner
Jump N Jamz Concessions & Party Rental
05.2016 - Current
Tax Practitioner
Total Taxx By Tee
01.1997 - Current
Ph.D. - Public Policy & Administration
Jackson State University
Master of Science - Business Administration
Belhaven University
Bachelor of Science - Business Management
Belhaven University
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