LaSonya Monroe
Cleveland
Summary
Detail-oriented professional with a proven track record at Broadpath LLC, excelling in data accuracy and quality assurance. Skilled in fast data entry and maintaining confidentiality, I effectively resolved billing inquiries and streamlined claims processes, enhancing operational efficiency and customer satisfaction. Committed to delivering precise results in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Data Entry Agent
Broadpath LLC
10.2024 - Current
- Entered and maintained accurate data in company databases to support operational efficiency.
- Reviewed and verified data for accuracy, ensuring compliance with company standards.
- Assisted in the preparation of reports by compiling relevant data from multiple sources.
- Managed incoming documents and files, prioritizing tasks to meet deadlines effectively.
Billing Specialist
Ensemble Health Partners
04.2021 - 10.2024
- Processed patient billing inquiries, ensuring prompt resolution and customer satisfaction.
- Collaborated with healthcare providers to verify insurance information and billing accuracy.
- Utilized billing software to submit claims and track payment statuses efficiently.
- Assisted in reconciling discrepancies between billed amounts and payments received.
Claims Resolution Specialist
Claritev
02.2021 - 10.2022
- Analyzed claims to ensure compliance with policies and regulations.
- Resolved customer inquiries and disputes through effective communication strategies.
- Collaborated with cross-functional teams to streamline claims processing workflows.
- Conducted thorough investigations to support accurate claim resolutions.
Order Processing Representative
Zayo
05.2019 - 12.2021
- Processed customer orders accurately and efficiently using order management systems.
- Collaborated with cross-functional teams to resolve order discrepancies and ensure timely delivery.
- Monitored inventory levels and coordinated restocking efforts to maintain product availability.
- Assisted in training new team members on order processing procedures and best practices.
Education
High School Diploma - General Studies
West Bolivar High School
Rosedale05.2009
Skills
- Accuracy and attention to detail
- Fast typing speed
- Quality assurance checks
- Confidentiality and security
Timeline
Data Entry Agent
Broadpath LLC
10.2024 - Current
Billing Specialist
Ensemble Health Partners
04.2021 - 10.2024
Claims Resolution Specialist
Claritev
02.2021 - 10.2022
Order Processing Representative
Zayo
05.2019 - 12.2021
High School Diploma - General Studies
West Bolivar High School