Latangie Stewart
Columbus
Summary
Performance Summary Gain strong academic achievements with knowledge of CCA Medical Coding, Physiology, and Pathophysiology. Gained understanding in recording customer diagnoses, treatments and support questions on billing and benefits. Ability to build relationships with physicians, surgeons, nurses and other professionals within the healthcare industry. Excellent interpersonal, cross-functional teams and closing skills.
Overview
9
9
years of professional experience
Work History
Chat Support Specialist
Conduent Call Center
03.2023 - Current
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Worked closely with each customer to carefully resolve issues within timely fashion.
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
Customer Service Representative
BroadPath Healthcare
02.2022 - 02.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Marriott Guest service agent
Courtyard
01.2021 - 01.2022
- Welcomed guests, managed online and telephonic bookings, and verified guests' payment methods during check-in
- Assigned rooms to guests and informed them of any specials offered by the hotel
- Organized transport services for guests at their request
- Provided guests with information about the hotel.
Sitel Communications Customer Service Representative
01.2015 - 01.2016
- Managed customer complaints, resolving issues to ensure happy customers and repeat business
- Received and process customer telephone changes according to the department policies and procedures
- Resolved outstanding customers issues with customers
- Provided timely and accurate order status information to incoming customer requests
- Worked with team member and customers to handle customer problems and resolved issues
- Answer telephone inquiries in a professional manner
- Obtain customer feedback information of company products, and services
- Handled irate customers in a professional manner and to customer and company standards.
Education
Certified of Achievement Courses Specialized in CCA: Medical Terminology, Physiology, Pathophysiology Earned Certified Medical Coding Associate Certification -
East Mississippi Community College
Mayhew, MS2021
high school diploma -
Columbus High School
Columbus, MS2010
Skills
- Computer Skills:
- Medical Coding
- Software Applications: Microsoft Outlook, Word, Excel, Power Point - Operating System: Windows
- Leadership, Conflict Resolution, Problem Solving, Customers Service, Results Driven, Written and Verbal
- Communication Skills,
- Team Player, Social Media, Self Starter, Critical Thinking, Time Management
- Computer Proficiency
- Microsoft PowerPoint
- Sales Report Generation
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Cash Register Operations
- Merchandise Arrangements
- Call Transfers
- Inquiry Requests
- Answering Customer Questions
- Merchandise Orders and Exchanges
- Livechat Messaging
- Membership Inquiries and Renewals
- Billing Adjustments and Refunds
- Excellent Attention to Detail
- Directing Calls
Timeline
Chat Support Specialist
Conduent Call Center
03.2023 - Current
Customer Service Representative
BroadPath Healthcare
02.2022 - 02.2023
Marriott Guest service agent
Courtyard
01.2021 - 01.2022
Sitel Communications Customer Service Representative
01.2015 - 01.2016
Certified of Achievement Courses Specialized in CCA: Medical Terminology, Physiology, Pathophysiology Earned Certified Medical Coding Associate Certification -
East Mississippi Community College
high school diploma -
Columbus High School
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