Latasha Thomas
Horn Lake
Summary
Results-driven Truck Dispatcher with strong communication and relationship-building skills. Expertise in regulatory compliance and effective decision-making, focused on enhancing transportation management and achieving high customer satisfaction.
Overview
10
10
years of professional experience
Work History
Truck Dispatcher
DHL Supply Chain
Memphis, TN
09.2020 - Current
- Implemented tracking systems for real-time monitoring of shipments, improving visibility and accountability.
- Trained new dispatch staff in operational procedures, enhancing team competency and performance.
- Analyzed data on transportation metrics to identify areas for process improvement and cost reduction.
- Led cross-functional meetings to align dispatch activities with broader organizational goals and objectives.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Collaborated with warehouse staff to prioritize shipments based on delivery deadlines, maximizing efficiency in the supply chain process.
Truck Dispatcher
Impact Innovations
Memphis, TN
02.2016 - 08.2020
- Coordinated daily dispatch operations to ensure timely deliveries and efficient route planning.
- Monitored driver performance, ensuring compliance with safety regulations and company policies.
- Optimized shipment schedules to enhance delivery efficiency while minimizing operational costs.
- Developed strong relationships with carriers and clients to streamline communication and resolve issues.
Education
High School Diploma -
Holly High
Holly Springs, MSSkills
- Strong communication skills
- Freight rate negotiation
- Stress tolerance
- Regulatory compliance
- Effective decision making
- Transportation management systems
- Documentation and paperwork
- Oral and written communications
- Relationship building
- Transportation management
Timeline
Truck Dispatcher
DHL Supply Chain
09.2020 - Current
Truck Dispatcher
Impact Innovations
02.2016 - 08.2020
High School Diploma -
Holly High