Lateaya Wilson
Houston
Summary
Seeking a position as a Certified Phlebotomy Technician . I am a team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Cigna Healthcare
11.2021 - Current
- Provide assistance to customers and providers with website registration and navigation.
- Educate customers and/or providers on health plans and Medicare/Medicaid benefits.
- Handle 200+ calls per shift to enroll new customers, retrieve customer data, and/or cancel services.
- Achieve and maintain high satisfaction rating of 98% through proper & sufficient customer resolution.
- Process 300+ incoming payment while accurately balancing account Identify & troubleshoot inaccuracies in claim payments.
PCA
Visiting Angels Home Health
04.2018 - 03.2020
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed
Merchandising Specialist
Anderson Merchandisers
02.2016 - 08.2018
- Organized and maintained displays to achieve clean and appealing product layouts.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Stocked designated items on shelves, end caps and displays.
Education
Certificate of Technical Studies - Phlebotomy
Journey Medical Training Center
Tupelo, MS05-2025
Graduate Certificate - Pharmacology
AA School of Pharmacy
Starkville, MS04-2021
GED -
Itawamba Community College
Fulton, MS05-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Order of draw
- HIPAA compliance
- Capillary puncture
Timeline
Customer Service Representative
Cigna Healthcare
11.2021 - Current
PCA
Visiting Angels Home Health
04.2018 - 03.2020
Merchandising Specialist
Anderson Merchandisers
02.2016 - 08.2018
Certificate of Technical Studies - Phlebotomy
Journey Medical Training Center
Graduate Certificate - Pharmacology
AA School of Pharmacy
GED -
Itawamba Community College
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