Lategra Cook
Baldwyn
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Foundever
03.2020 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Toy sales associate
Walmart
05.2011 - 08.2018
- Developed relationships with [x] new staff members, and assisted [x] existing staff members in their career development
- Managed the work of [x] employees, increasing crew efficiency by [x]%
- Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of [x]% annually
- Provided customer service and was involved in training [x] new team members each month
- Maintained a clean and safe work environment, resulting in a [x]% reduction in complaints filed with management and a [x]% increase in crew satisfaction
Home Depot Cashier
Home Depot
11.2013 - 05.2017
- Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of [x]% annually
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
Education
Bachelor Of Accounting - Accounting
Northeast Mississippi Community College
Booneville, MS05.2010
High School Diploma - Accounting
Baldwyn High School
Baldwyn, MS05.2007
Skills
- Customer service
- Microsoft word
- Guest services
- Documentation review
- English
- Microsoft excel
- Computer literacy
Languages
I speak English and a little bit of Spanish.
Timeline
Customer Service Representative
Foundever
03.2020 - 10.2023
Home Depot Cashier
Home Depot
11.2013 - 05.2017
Toy sales associate
Walmart
05.2011 - 08.2018
High School Diploma - Accounting
Baldwyn High School
Bachelor Of Accounting - Accounting
Northeast Mississippi Community College
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