Lateshia Vivians
Carthage
Summary
Dynamic customer service professional with extensive experience at Broad-path Healthcare Solutions, adept at resolving account inquiries and enhancing customer satisfaction. Proficient in Microsoft Office Suite and project management, I excel in delivering precise information and facilitating seamless transitions, consistently achieving high customer retention rates through effective communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Broad-path Healthcare Solutions
Tucson
12.2024 - 11.2025
- Managed inbound customer calls to address account inquiries and concerns.
- Provided detailed account information to assist customers in decision-making.
- Aided customers in selecting optimal plans tailored to individual needs.
- Facilitated conference calls with Sales department for seamless transitions when necessary.
- Documented call details accurately to maintain comprehensive account records.
Customer Service Representative
Magnolia Health Plan
Jackson
01.2024 - 11.2024
- Managed incoming calls from members regarding account inquiries.
- Authenticated accounts before providing assistance to ensure security.
- Delivered precise information on premium amounts for member clarity.
Customer Service Rep
Xerox/Humana Insurance
Madison
01.2023 - 12.2023
- Managed incoming phone calls to ensure prompt customer service.
- Assisted customers with account inquiries to resolve issues efficiently.
Customer Service Rep
Comcast Call Center
Jackson
04.2021 - 12.2022
- Handled phone inquiries to address customer needs efficiently.
- Assisted customers with account management and problem resolution.
- Facilitated upselling by recommending additional products to enhance customer experience.
- Processed payments securely over the phone, ensuring accuracy.
Education
High School Diploma -
Leake Central High
Carthage, MS05-2013
Skills
- Microsoft Office Suite
- Project management
- Data analysis
- Document creation
Timeline
Call Center Representative
Broad-path Healthcare Solutions
12.2024 - 11.2025
Customer Service Representative
Magnolia Health Plan
01.2024 - 11.2024
Customer Service Rep
Xerox/Humana Insurance
01.2023 - 12.2023
Customer Service Rep
Comcast Call Center
04.2021 - 12.2022
High School Diploma -
Leake Central High