Latisha Edwards

• Mentored new hires, resulting in stronger staff development and increased productivity.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Coached employees on best practices, providing constructive feedback to support their professional growth.
• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
• Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
• Enhanced trainee engagement through interactive workshops and hands-on activities.

• Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
• Responded to customer requests for products, services, and company information.
• Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
• Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
• Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Met customer call guidelines for service levels, handle time and productivity.

• Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
• Responded to customer requests for products, services, and company information.
• Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
• Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
• Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Met customer call guidelines for service levels, handle time and productivity.

• Established strong customer relationships by offering personalized assistance with banking services and transactions.
• Conducted thorough research to resolve complex customer issues, resulting in positive feedback from clients.
• Collaborated with team members to achieve branch goals and improve overall performance.
• Handled wire transfers accurately, ensuring timely completion of both domestic and international transactions.
• Reduced wait times by effectively managing multiple tasks simultaneously during peak hours.

•Provides human resource (HR) assistance to Home Office, facility, and market-level associates

•Researching and responding to inquiries related to corporate policies or procedures

•Documenting and escalating issues as necessary and communicating results to inquiring parties.

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.