DESTANEY HOPKINS-BROWN
Horn Lake
Summary
Dedicated professional experienced in supporting individuals in structured settings while enhancing safety and positive behavior. Skilled in communication, student engagement, and classroom support, fostering inclusive learning environments. Background in technology roles encompasses software development, system administration, and technical support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Teacher Assistant
Youth Opportunity
Bartlett
01.2025 - Current
- Assisted lead teacher in daily classroom activities and lesson implementation, enhancing student engagement.
- Supported students in academic tasks, including reading, writing, and basic math skills, fostering their learning progress.
- Provide one-on-one assistance to students who need additional help or guidance.
- Maintained structured, safe, and engaging learning environment to promote positive student behavior.
- Monitor student behavior and encourage positive social interactions.
- Assist with classroom organization, preparation of materials, and activity setup.
- Communicate effectively with staff regarding student progress and needs.
Customer Service Representative
Internal Revenue Service (IRS)
01.2024 - 11.2024
- Resolved customer concerns by communicating clearly and providing accurate information.
- Applied strong problem-solving, organization, and documentation skills to enhance service delivery.
- Follow strict procedures and ensure compliance with policies.
- Maintain confidentiality while handling sensitive data.
- Assisted customers with inquiries regarding tax forms and filing procedures.
- Managed high volumes of calls, providing timely and accurate information.
- Provided technical support for online tax services and tools.
- Maintained confidentiality while handling sensitive taxpayer information.
Polysomnography Technician
Methodist Children's Hospital
Southaven
01.2022 - 01.2024
- Conducted sleep studies to monitor patient sleep patterns and behaviors.
- Reviewed and analyzed sleep study results for interpretation by physicians.
- Operated polysomnography equipment to ensure accurate data collection.
- Monitored patient vital signs throughout the night while they were sleeping to ensure safety.
- Monitored individuals during procedures, ensuring comfort and safety for optimal patient experience.
- Maintained accurate documentation and adhered to detailed protocols to support effective patient care.
- Collaborated with healthcare teams to develop tailored patient treatment plans, enhancing overall patient outcomes.
- Collaborated with team members to deliver quality care.
- Used patience and attentiveness when supporting individuals with varying needs.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Customer Service & Retail Associate
Walgreens
01.2017 - 08.2022
- Assisted customers with product selection and inquiries.
- Welcomed customers, helped locate items, and suggested merchandise to improve shopping experience.
- Answered questions about current promotions and resolved issues, ensuring compliance with store policies.
- Assisted diverse individuals daily, addressing needs and resolving concerns to enhance customer satisfaction.
- Stocked shelves and ensured product availability for customers.
- Maintained organized and structured work areas supporting efficient operations.
- Demonstrated patience, adaptability, and teamwork in fast-paced environments.
- Built strong communication and interpersonal skills applicable to student support.
Education
Bachelor of Science - Business Administration
Mississippi Valley State University
Associate of Arts - General Studies
Coahoma Community College
Skills
- Classroom supervision
- Behavior management
- Adaptability
- Health and safety compliance
- Record keeping
- Time management
- Conflict Resolution
- Behavior modeling techniques
- Active listening
- Team Collaboration
- Adaptability
- Health and safety compliance
Certification
Certified BLS Provider
Timeline
Teacher Assistant
Youth Opportunity
01.2025 - Current
Customer Service Representative
Internal Revenue Service (IRS)
01.2024 - 11.2024
Polysomnography Technician
Methodist Children's Hospital
01.2022 - 01.2024
Customer Service & Retail Associate
Walgreens
01.2017 - 08.2022
Bachelor of Science - Business Administration
Mississippi Valley State University
Associate of Arts - General Studies
Coahoma Community College