LATOYA GRAY
Philadelphia
Summary
Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality.
Overview
9
9
years of professional experience
1
1
Certification
Work History
ROI Specialist (Contractor)
Valerion Health
04.2025 - Current
- Process medical release of information requests promptly and efficiently using multiple software applications.
- Organize and manage medical records and documents to complete the ROI process accurately.
- Utilize reference material to ensure compliance with HIPAA and state regulations concerning the release of PHI.
RX Sales Associate
Walmart
06.2024 - 03.2025
- Collaborate with pharmacy staff to manage prescription fulfillment.
- Communicate with patients and healthcare providers to ensure accurate medication dispensing.
- Handle patient inquiries and provide education on medications.
- Solved customer challenges by offering relevant products and services.
Medical Records Specialist
East Mississippi State Hospital
08.2023 - 12.2023
- Processed and released patient information in compliance with HIPAA and state regulations.
- Maintained and updated EMR with accurate patient and visit data.
- Verified insurance, obtained authorizations, and scheduled appointments.
- Educated patients on their rights, billing procedures, and financial responsibilities.
Remote Customer Service Representative
Alorica
08.2022 - 03.2023
- Resolved customer service issues with a focus on professionalism and data accuracy.
- Used CRM systems to document and track patient-related communications.
- Managed confidential information in a remote environment.
Pharmacy Technician (Contract)
Sam’s Club
03.2021 - 07.2021
- Assisted in the secure handling and dispensing of prescriptions.
- Provided customer support regarding medication access and prescription status.
- Maintained compliance with pharmaceutical handling protocols.
Third Key Manager
Fred’s Pharmacy
09.2016 - 05.2019
- Supervised staff and pharmacy operations.
- Ensured secure handling of records and financial transactions.
- Trained employees in HIPAA standards and customer service protocols.
Education
A.A.S. - Medical Office Management
Southwest Mississippi Community College
Summit, MS05.2023
Certificate - Pharmacy Technician
East Central Community College
Decatur, MS12.2023
Skills
- Release of Information (ROI)
- HIPAA & Patient Confidentiality
- Electronic Medical Records (EMR)
- Medical Terminology
- Insurance Verification
- Microsoft Office & CRM Tools
- Customer Service & Communication
- Records Management & Compliance
- Data interpretation
- Cost-benefit analysis
- Medical office administration
- Health information management
Certification
- Licensed Pharmacy Technician, State of Mississippi
- HIPAA Compliance Training, Completed
Timeline
ROI Specialist (Contractor)
Valerion Health
04.2025 - Current
RX Sales Associate
Walmart
06.2024 - 03.2025
Medical Records Specialist
East Mississippi State Hospital
08.2023 - 12.2023
Remote Customer Service Representative
Alorica
08.2022 - 03.2023
Pharmacy Technician (Contract)
Sam’s Club
03.2021 - 07.2021
Third Key Manager
Fred’s Pharmacy
09.2016 - 05.2019
Certificate - Pharmacy Technician
East Central Community College
A.A.S. - Medical Office Management
Southwest Mississippi Community College
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