Latoya Payton
Ocean Springs,Ms
Summary
Personable and detail-focused professional with strong organizational and analytical skills. Knowledge of billing procedures and accuracy in data entry and financial record-keeping. Committed to delivering precise and timely billing services to enhance operational efficiency.
Developed strong analytical and organizational skills in high-demand billing environment. Proficient in data management and financial record-keeping, ensuring accuracy and efficiency. Transitioning into new field, leveraging these skills to contribute effectively in diverse professional settings.
Overview
11
11
years of professional experience
Work History
Billing Specialist
Duke Energy
03.2023 - 10.2024
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Identified opportunities for process improvement, leading to more streamlined billing operation.
- Assisted in transition to electronic billing, reducing paper waste and improving operational efficiency.
Seasonal Customer Service Representative
Willis Towers Watson Via Benefits
09.2022 - 12.2022
- Assist participants in login in website
- Assist participants in login in website
- MFA Phone Reset
- MFA Email Reset
- Password Reset
- Update participants phone number
- Update participants address
- Update participants email
- Open enrollment
Customer Service Representative
Teleperformance
08.2020 - 03.2022
- Update customers payment method
- Track customers orders
- Return/replacement
- Return/refund
- Send invoices
- Troubleshoot apple devices
- AppleCare
- Troubleshoot customers devices
- Answered inbound calls to greet and assist customers with various needs
- Met team and client performance metrics, goals and deadlines
- Answered inbound calls to greet and assist customers with various needs
- Utilized CRM tools to record, track
- Created a new customer database by entering customer information into a database
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Chat Support Representative
Sykes Work from Home
10.2019 - 01.2020
- Verify customer information
- First call resolution
- Answer customer questions
- Track customer order
- Issue refunds to customer
- 50-100 chats
Inside Claims Adjuster
Pilot Catastrophe
08.2015 - 06.2019
- File claims
- Investigates, evaluates and finalizes claims resulting from losses
- Reviewed policy documents and facts of loss to verify coverage
- Investigated the damage to properties, assessed the extent and developed detailed
- Follow up on claims
- Review damage pictures
- Review claims and make final determination about payment
Tier 2 Support Technician
Cox Communications Inc.
07.2013 - 10.2016
- Resolved problems
- Troubleshooting
- Reboot modem
- Set up internet
- 50-100 incoming calls
Education
High School Diploma -
St .Martin High School
Ocean Springs, MS05-2006
Skills
- Billing systems and software
- Insurance verification
- Invoice processing
- Customer service
- Claims processing
- Data entry proficiency
- HIPAA compliance
- Research and due diligence
- Problem-solving
- Analytical thinking
- Dispute resolution
- Multitasking and organization
Timeline
Billing Specialist
Duke Energy
03.2023 - 10.2024
Seasonal Customer Service Representative
Willis Towers Watson Via Benefits
09.2022 - 12.2022
Customer Service Representative
Teleperformance
08.2020 - 03.2022
Chat Support Representative
Sykes Work from Home
10.2019 - 01.2020
Inside Claims Adjuster
Pilot Catastrophe
08.2015 - 06.2019
Tier 2 Support Technician
Cox Communications Inc.
07.2013 - 10.2016
High School Diploma -
St .Martin High School
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