LATOYA PAYTON
Ocean Springs
Summary
Detail-oriented and compassionate Radiology Scheduler with 5+ years of experience supporting diagnostic imaging departments, coordinating radiology appointments, verifying insurance, and providing exceptional patient service. Skilled in MRI, CT, X-ray, and ultrasound scheduling, pre-authorizations, and remote workflow efficiency.
Overview
9
9
years of professional experience
Work History
Radiology Scheduling Specialist
Memorial Hospital
01.2021 - Current
- Schedule MRI, CT, ultrasound, and X-ray procedures.
- Verify eligibility, benefits, and imaging-related insurance coverage.
- Handle pre-authorization workflows for diagnostic studies.
- Educate patients on preparation instructions for imaging exams.
- Maintain accurate patient records in EHR systems.
- Resolve patient concerns regarding appointments and instructions.
Customer Service Specialist
Merit Health
08.2019 - 12.2020
- Scheduled radiology and medical appointments and coordinated availability.
- Managed insurance and billing explanations to patients.
- Conducted follow-ups to ensure patients were prepared for imaging visits.
Patient Service Representative
Singing River Hospital
06.2017 - 07.2019
- Scheduled imaging and outpatient procedures.
- Supported front desk operations and updated medical records.
- Coordinated with radiology technicians to ensure smooth workflow.
- Assisted with insurance claim processing and coding.
- Addressed concerns regarding wait times and imaging preparation.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA09.2013
Skills
- Radiology Scheduling
- Insurance Verification
- Diagnostic Imaging Knowledge
- Pre-Authorizations
- EHR Systems
- HIPAA Compliance
- Patient Communication
- Multi-Line Phones
- Data Entry & CRM
- Problem Solving
- Time Management
- Patient Advocacy
Timeline
Radiology Scheduling Specialist
Memorial Hospital
01.2021 - Current
Customer Service Specialist
Merit Health
08.2019 - 12.2020
Patient Service Representative
Singing River Hospital
06.2017 - 07.2019
High School Diploma -
Penn Foster Career School