Latresa Woodard
Gulfport
Summary
Skilled Customer Service Representative with experience in resolving complex customer inquiries. Possess strong communication skills, problem-solving abilities and demonstrate high adaptability to fast-paced environments. Previous professional roles have demonstrated a consistent history of enhancing customer satisfaction and team productivity.
Overview
15
15
years of professional experience
Work History
CSR
Conduent Business Services
05.2023 - 04.2025
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Educated customers on special pricing opportunities and company offerings.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Consulted with customers regarding needs and addressed concerns.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
CSR
SaviLinx
04.2017 - 05.2023
- Attended periodic training sessions related to new laws, rules, and procedures concerning federal student aid funding.
- Responded promptly to emails, phone calls, and other inquiries from current and prospective students seeking assistance with the financial aid process.
- Reviewed student documents to verify enrollment status and other eligibility requirements for financial aid programs.
- Calculated clients' available monthly income to meet debt obligations.
- Received and posted payments to loan accounts.
Hotel Reservations Agent
Treasure Bay Casino and Hotel
04.2014 - 02.2017
- Arranged special accommodations for guests to enhance visitor experiences.
- Assisted guests at check-in, providing information on various services within hotel.
- Kept records of room availability and guest accounts, manually or using computers.
- Coordinated with sales team to manage group bookings.
- Monitored room inventory to maintain updated knowledge of availability.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Canceled or modified existing reservations as requested by customers while ensuring accuracy of changes in reservation system database.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Transmitted and received messages using telephones or telephone switchboards.
- Processed payments from customers using various methods such as credit cards, cash or bank transfers.
- Followed up with guests post-stay in order to collect feedback about their experience at the hotel.
Receptionist
Lamar Property
06.2010 - 11.2013
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Performed other duties assigned by manager or supervisor.
- Prepared reports on customer service activities for management review.
- Managed company database and ensured the accuracy of contact information.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Coordinated open house events, including preparing property information packages for prospective buyers and tenants.
- Scheduled and confirmed appointments and meetings for management team.
- Developed and maintained a filing system for essential documents, improving office organization.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Generated lists of properties compatible with buyers' needs and financial resources.
Education
Associate of Applied Science - Early Childhood Education
MGCCC
Gulfport, MS12-2013
High School Diploma -
Lumberton High School
Lumberton, MS05-2010
Skills
- Customer service
- Conflict resolution
- Product knowledge
- Financial aid processing
- Data entry
- Email communication
- Documentation management
- Technical support
- Creative problem solving
- Customer education
- Sales support
- Attention to detail
- Active listening
- Following scripts
- Policies and procedures adherence
- Computer skills
- Software navigation
- Inbound call answering
- High-energy attitude
- Written communication
- Retail store support
- Multitasking Capability
- Appointment scheduling
- Quality assurance controls
- Parts ordering
Reference
- Tracy Pittman 601-746-7285
- Azariya Wilson 601-746-7348
Timeline
CSR
Conduent Business Services
05.2023 - 04.2025
CSR
SaviLinx
04.2017 - 05.2023
Hotel Reservations Agent
Treasure Bay Casino and Hotel
04.2014 - 02.2017
Receptionist
Lamar Property
06.2010 - 11.2013
Associate of Applied Science - Early Childhood Education
MGCCC
High School Diploma -
Lumberton High School