Laurel Moreland
Horn Lake,MS
Summary
Experienced professional with a results-oriented approach and extensive expertise in task management and supporting organizational goals. Thrives in collaborative efforts and quickly adapts to changing strategies, ensuring seamless operations and consistent outcomes. Recognized for excellent communication and analytical skills. Ready to contribute skills and drive to make a significant impact in this role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Receiving Audit Specialist
Diamond Comic Distributors Inc.
01.2022 - Current
- Promoted to Lead from Coordinator within 1 year based on high performance and target achievements.
- Supported overall warehouse efficiency by flexibly assisting in other areas as needed, demonstrating strong teamwork and adaptability.
- Reduced instances of lost or damaged items through meticulous inspection of incoming shipments and prompt communication with suppliers when necessary.
- Participated in cross-functional initiatives aimed at improving overall supply chain efficiency and reducing lead times throughout the organization.
- Facilitated seamless integration between the Purchasing, Business Intelligence, and Receiving department through effective communication and collaboration on all external & internal product.
- Aided in inventory control efforts by diligently updating electronic systems with accurate counts following each audit performed.
- Developed strong understanding of product specifications, enabling more accurate identification of non-conforming materials upon receipt.
- Reduced inventory discrepancies with thorough investigation of variances and prompt resolution of issues.
- Developed and maintained positive relationships with vendors/clients.
- Conducted research & worked effectively with shippers/vendors to resolve shipment issues, damaged materials and shortages.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Analyzed data to detect discrepancies and propose corrective actions.
- Created a diverse training framework, improving overall workforce skills & capacity for growth.
- Enhanced department knowledge & competency by developing and implementing comprehensive SOPs.
- Daily use of WMS, MS Office, & other databases.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
National Accounts Clerk
Diamond Comic Distributors Inc.
08.2021 - 01.2022
- Helped maintain the day to day Order Fulfillment for accounts.
- Upheld the highest quality white glove standards.
- Reviewing and maintaining routing procedures for high profile accounts.
- Assisted in any needed areas of the team.
- Managed challenging client situations with professionalism and grace, maintaining the company''s reputation for exceptional customer service.
- Worked daily using Wasp Labeler & WMS.
- Collaborated with internal teams to develop customized solutions for each national account, leading to increased customer satisfaction.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Used Excel & Access Databases daily to maintain & complete daily tasks.
Café Operations Manager
Coffee Central LLC
11.2017 - 08.2021
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Created customized and contemporary training programs to meet the evolving needs in the Coffee Industry.
- Developed craft food/beverage menus & selected premium drinks for bar promotion.
- Coordinated schedules and work assignments to meet forecasted customer levels, keep operations, and maintain professional operations.
- Tracked Coffee and Beverage market to identify potentially profitable trends and develop strategies to capitalize on opportunities.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
- Fostered culture of excellence in customer service, leading to numerous positive reviews and recommendations.
- Streamlined cafes operations for increased efficiency and reduced waste, with thorough inventory management.
- Developed and implemented marketing strategies to promote cafe products and increase sales.
Education
1year of College Education - Liberal Arts
Delta State University
Cleveland, MS08.2011
High School Diploma - General Education
Southaven High School
Southaven, MS05.2011
Skills
- Data Analysis
- Process Improvement
- Analytical & Critical Thinking
- Project Management
- Excellent Communication
- Client Support
- Cross-Functional Teamwork
- Innovative Problem Resolution
- Warehouse Management Systems
- Team Leadership
- Microsoft Office Proficiency
- Training Development
Certification
- Google Data Analytics Professional Certificate - Google.
Timeline
Lead Receiving Audit Specialist
Diamond Comic Distributors Inc.
01.2022 - Current
National Accounts Clerk
Diamond Comic Distributors Inc.
08.2021 - 01.2022
Café Operations Manager
Coffee Central LLC
11.2017 - 08.2021
High School Diploma - General Education
Southaven High School
1year of College Education - Liberal Arts
Delta State University
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