Takeshia Watkins- Tucker
Calhoun City
Summary
Dedicated front desk receptionist with extensive experience in customer service and telephone etiquette. Known for resolving guest inquiries promptly while maintaining attention to detail and efficient time management.
Overview
28
28
years of professional experience
Work History
Front Desk Receptionist
Super 8 Oxford
2011.05 - Current
- Greeted and assisted guests upon arrival, ensuring a welcoming atmosphere.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Processed guest check-ins and check-outs, maintaining accurate reservation records.
- Resolved guest inquiries and complaints promptly, enhancing overall customer satisfaction.
Front Desk Receptionist
Days Inn Hotel
2004.06 - 2011.05
- Coordinated housekeeping requests, ensuring timely room availability for incoming guests.
- Monitored front desk inventory and supplies, facilitating seamless operational flow.
- Trained new staff on front desk procedures and customer service standards.
- Implemented improvements in check-in processes, reducing wait times for guests.
Sales Associate
Factory Connection
1998.08 - 2002.10
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to improve product visibility and accessibility.
- Processed transactions efficiently, ensuring accuracy in cash handling and inventory management.
- Trained new associates on sales techniques and customer service standards to foster team development.
Education
Associate of Science - Elementary Education
Northwest Mississippi Community College
Senatobia, MS2001-05
High School Diploma -
Calhoun City High School
Calhoun City, MS1998-05
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Team collaboration
- Scheduling
- Administrative skills
Timeline
Front Desk Receptionist
Super 8 Oxford
2011.05 - Current
Front Desk Receptionist
Days Inn Hotel
2004.06 - 2011.05
Sales Associate
Factory Connection
1998.08 - 2002.10
Associate of Science - Elementary Education
Northwest Mississippi Community College
High School Diploma -
Calhoun City High School