Summary
Overview
Work History
Education
Skills
Timeline
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Lawonda Henderson

Batesville

Summary


As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Deli Associate

Walmert
02.2023 - Current
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
  • Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Cashier

Dodges Chicken Store
11.2021 - 02.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Ballistics Technican

Winchester
02.2018 - 11.2021
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Optimized system performance thorough testing and analysis.

Customer Service Manager

Walmart
03.2008 - 03.2018
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Education

GED -

South Panola High School
Batesville, MS
05-2004

Skills

  • Food safety
  • Safe food handling practices
  • Cleaning and sanitizing
  • Customer engagement
  • Workplace safety

Timeline

Deli Associate

Walmert
02.2023 - Current

Cashier

Dodges Chicken Store
11.2021 - 02.2023

Ballistics Technican

Winchester
02.2018 - 11.2021

Customer Service Manager

Walmart
03.2008 - 03.2018

GED -

South Panola High School

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Lawonda Henderson