Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Lawrence E. Kelley, Jr.

Lawrence E. Kelley, Jr.

Olive Branch,MS.

Summary

Dynamic Key Account Manager with a proven track record at Advantage Solutions, excelling in client relationship building and business development. Achieved significant sales growth through strategic account management and effective problem-solving. Renowned for delivering exceptional customer service and fostering loyalty, while leveraging strong communication skills to drive collaboration and success.

Overview

24
24
years of professional experience

Work History

Key Account Manager

Advantage Solutions
05.2021 - Current
  • Built and maintained strong client relationships to drive business growth.
  • Strengthened client relationships through regular communication and effective problem solving.
  • Fostered strong client relationships, leading to increased loyalty and repeat business.
  • Set and achieved company defined sales goals.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Created sales forecasts to target daily, monthly and yearly objectives.
  • Delivered exceptional customer service by resolving client concerns quickly and efficiently.
  • Analyzed sales and customer data to identify trends and opportunities for increased profitability.
  • Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
  • Developed and delivered presentations to key customers to position products and services.
  • Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
  • Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
  • Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.

Territory Manager

Core Mark International
03.2016 - 12.2020
  • Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
  • Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
  • Established successful account relationships by building rapport and maintaining consistent communication.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Expanded territory coverage by strategically identifying and targeting high-potential accounts.
  • Trained and mentored sales representatives in sales techniques and strategies.
  • Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
  • Attended trade shows and industry events to promote company products and services.
  • Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
  • Researched competitor activity and used findings to develop sales growth strategies.
  • Worked with vendors and suppliers to support timely delivery of products and services.
  • Provided insightful feedback on market trends and competitor activities that informed strategic planning decisions at an organizational level.
  • Identified opportunities for upselling and cross-selling, resulting in increased average deal size.
  • Managed a diverse portfolio of accounts within the territory, adeptly balancing resource allocation and prioritization to maximize overall business success.
  • Coordinated trade show participation efforts that led to valuable networking opportunities and increased brand visibility within the industry.
  • Organized regular training sessions for team members to enhance their product knowledge and overall sales skills.
  • Championed new product adoption by effectively communicating its unique selling points and benefits to clients, resulting in accelerated sales growth.
  • Led team to exceed sales targets, fostering competitive yet collaborative team environment that encouraged innovation and persistence.
  • Addressed and resolved client issues swiftly, maintaining high levels of client satisfaction and minimizing churn.
  • Managed accounts to retain existing relationships and grow share of business.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

District Sales Manager

Coca-Cola Bottling Company of Memphis, TN.
08.2001 - 03.2016
  • Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
  • Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
  • Increased sales revenue by developing and implementing effective sales strategies for the district.
  • Exceeded annual sales targets through strategic planning, territory optimization, and customer relationship building.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Enhanced team morale by fostering a positive work environment, recognizing achievements, and promoting professional development opportunities.
  • Led sales meetings to communicate objectives, review progress against goals, and discuss areas for improvement.
  • Developed strong partnerships with key clients, ensuring long-term business relationships and repeat sales.
  • Streamlined operations by collaborating with cross-functional teams to address challenges and improve processes.
  • Delivered timely reports on sales activities to senior leadership for informed decision-making processes.
  • Championed a customer-first approach within the team, ensuring all representatives understood their impact on overall customer satisfaction and retention.
  • Negotiated contracts with clients for mutual benefit while maintaining strict adherence to company policies and ethical standards.
  • Managed change effectively during organizational restructuring or product launches, minimizing disruption on the team''s performance.
  • Implemented innovative marketing campaigns, resulting in increased brand visibility and customer engagement.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

Business Management

Southwest Tennessee Community College
Memphis, TN
08-1989

Skills

  • Client relationship building

  • Business development

  • Cross-functional collaboration

  • Account management

  • Customer rapport

  • Account development

  • Account presentations

  • Sales negotiations

  • Problem-solving

  • Multitasking Abilities

  • Decision-making

  • Excellent communication

  • Time management

  • Teamwork

Affiliations

  • Phi Beta Sigma Fraternity, Inc.
  • Chairman Board Of Deacons, Miracle Temple Ministries, Inc.
  • Mid-South Basketball Officials Association
  • Event Coordinator-Deacon Lawrence E. Kelley, Sr. Memorial Golf Classic

Timeline

Key Account Manager

Advantage Solutions
05.2021 - Current

Territory Manager

Core Mark International
03.2016 - 12.2020

District Sales Manager

Coca-Cola Bottling Company of Memphis, TN.
08.2001 - 03.2016

Business Management

Southwest Tennessee Community College

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Lawrence E. Kelley, Jr.