LAYLA HEATHER MCCOWIN
Biloxi
Summary
Highly qualified VIP Flight Attendant with proficiency in VIP training from the British Butler Institute, Norland College Wine Spirit and Education Trust, Silver Service, Safety Procedures, as well as extensive international travel. I am a growth-focused thought leader recognized for applying a keen attention to detail, problem solving expertise, and an aptitude for organizational leadership to exceed company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
VIP Flight Attendant and Flight Attendant Trainer
VistaJet
05.2019 - Current
- Maintain the organization and operational efficiency of a stockroom of detailed supplies and equipment onboard.
- Strategize in order to reduce company costs when shopping for catering and stock for the aircraft by identifying best options for budget management.
- Liaise with customers and gather information from their passenger profiles in order to purchase items that were specifically requested in addition to ordering catering for both crew and passengers.
- Serve as main point of contact for passengers and provide personalized five-star silver service.
- Perform daily preflight checks of safety equipment and ensure continued cleanliness of the aircraft throughout flight operations.
- Work with management to train newly hired VistaJet Flight Attendants for their line check training.
VIP Flight Attendant
Monarch Air
05.2018 - 03.2019
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- When the lead passenger was onboard, I delivered a tailored cabin experience by proactively sourcing catering and preparing it onboard requested by the lead passenger.
- Oversaw aircraft stocking and replenishment to maintain readiness and compliance with company standards and passenger expectations.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Customer Service Representative
Million Air FBO
08.2016 - 04.2018
- Collaborated with Pilots and Flight Attendants in order to efficiently complete and provide fuel orders, catering, dry cleaning service, and rental car coordination.
- Facilitated the delivery of excellent service and support to each customer, paving the way for future business opportunities.
- Navigated and de-escalated problematic customer concerns, always maintaining a calm and friendly demeanor.
- Fielded customer complaints and queries, fast-tracking them for timely and satisfactory problem resolution.
- Key Achievements
- Honored by CEO with award for Best Senior Customer Service Representative.
Education
Associate of Arts (A.A.) -
Mississippi Gulf Coast Community College
Perkinston, MS01.2018
Skills
- Discrete and Confidential
- Client Satisfaction
- Personal Integrity
- Highly Efficient
- Conflict Resolution Skills
- Process Improvement
- Detail Oriented
- Self-Motivated
- Team Leader
Websites
Accomplishments
• Specifically selected by senior management to perform a Marketing Brand Interview and facilitate inflight service with the Presidents of VistaJet, Forbes, and Business Insider.
• Awarded Flight Attendant Trainer Position from Management.
• Honored by CEO with award for Best Senior Customer Service Representative
Certification
- Flight Safety International
- CPR/AED/First Aid Certified
- MedAire Certified
- British Butler Institute Certification
- Norland College Wine & Spirit Education Trust Certification
- Pet First Aid/CPR Certified
Timeline
VIP Flight Attendant and Flight Attendant Trainer
VistaJet
05.2019 - Current
VIP Flight Attendant
Monarch Air
05.2018 - 03.2019
Customer Service Representative
Million Air FBO
08.2016 - 04.2018
Associate of Arts (A.A.) -
Mississippi Gulf Coast Community College
ADDITIONAL INFORMATION
Technical Proficiencies: Windows, Mac OS, Microsoft Exchange, Microsoft Office Suite, Microsoft Project, CRM Software, Concur, HubSpot, Asana, Slack, Outlook.