Summary
Overview
Work History
Education
Skills
Timeline
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Lazoria Whitfield

Jackson

Summary

Dynamic supervisor with a proven track record at Kroger, enhancing team productivity through effective staff management and training. Skilled in customer service and complaint resolution, I foster loyalty by addressing concerns with empathy. My strong problem-solving abilities and active listening ensure efficient operations and satisfied customers.

Overview

3
3
years of professional experience

Work History

Supervisor

Kroger
10.2022 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Customer Service Representative

Concentrix Remote
04.2023 - 09.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

MurrAh High School
Jackson, MS
05.2024

Skills

  • Training and mentoring
  • Staff management
  • Customer service
  • Schedule development
  • Customer complaint resolution
  • Active listening capacity
  • Typing speed

Timeline

Customer Service Representative

Concentrix Remote
04.2023 - 09.2025

Supervisor

Kroger
10.2022 - Current

High School Diploma -

MurrAh High School

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Lazoria Whitfield