Leah Bedard
Porterville,CA
Summary
Proven to enhance customer satisfaction at Sierra Appliance Service, adept in managing high-volume calls and maintaining a welcoming reception area. Skilled in document management and problem-solving, I excel in creating efficient processes and fostering teamwork. My adaptability and focus on results have significantly contributed to a positive company image and streamlined operations.
Overview
4
4
years of professional experience
Work History
Receptionist Coordinator
Sierra Appliance Service
863 N Main St, Porterville CA 93257
04.2020 - Current
- Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
- Supported new employee onboarding by providing training, guidance, and resources to help them acclimate to their roles.
- Managed confidential information with discretion while processing sensitive documents such as employment applications or financial records.
- Expedited problem resolution for dissatisfied customers by escalating concerns to appropriate managers or supervisors when necessary.
- Ensured a welcoming environment for clients by maintaining a clean and organized reception area.
- Maintained up-to-date knowledge of company policies, procedures, and offerings to better serve clients and assist coworkers when necessary.
- Promoted a positive company image through courteous interactions with clients both over the phone or face-to-face encounters at the reception desk.
- Streamlined office processes for increased efficiency by organizing and maintaining schedules, appointments, and meetings.
- Provided exceptional customer service through prompt response to inquiries via phone, email, or in-person visits.
Education
No Degree - Business Administration
College of The Sequoias
Visalia, CASkills
- File Organization
- Scheduling appointments
- Reception Area Maintenance
- Document Management
- Calendar Management
- Policy Enforcement
- Customer Service
- Teamwork and Collaboration
- Multitasking and Organization
Timeline
Receptionist Coordinator
Sierra Appliance Service
04.2020 - Current
No Degree - Business Administration
College of The Sequoias