Leah Jamison
Ripley
Summary
Dynamic Shift Manager with extensive experience in training and motivating teams to achieve high performance. Expertise in conflict resolution and customer service excellence, contributing to improved operational standards and positive dining experiences.
Overview
7
7
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
Work History
Shift Manager
McDonald's Restaurant
Ripley
08.2018 - 12.2025
- Supervised team members to ensure efficient service and customer satisfaction.
- Trained new employees on procedures and operational standards.
- Ensured compliance with food safety regulations and cleanliness standards.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Coordinated team scheduling to optimize coverage during peak hours.
- Monitored performance metrics to identify areas for improvement in service efficiency.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties was completed accurately according to established guidelines.
- Coached employees on interactions with customers to drive exceptional service.
- Communicated with other shift managers to facilitate continuum of customer service.
- Provided coaching and guidance to team members when necessary to improve performance.
- Assisted in resolving escalated customer service issues in a timely manner.
- Enforced safety standards throughout the store including proper use of equipment.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Resolved conflicts between staff members in a professional manner.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Directed and led employees and team members on effective operations, methods and procedures.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Reinforced rules to promote superior employee performance.
- Maintained cleanliness and organization of work area.
- Ensured compliance with food safety regulations and quality standards.
- Counted and balanced registers.
- Trained, managed and motivated employees to promote professional skill development.
- Delegated work to staff, setting priorities and goals.
- Directed and supervised staff performance.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Identified appropriate solutions to minimize issues and quickly solve problems.
Education
Pine Grove High School
Ripley, MSSkills
- Employee training
- Customer service
- Cash handling
- Performance monitoring
- Food safety compliance
- Conflict resolution
- Staff delegation
- Time management
- Communication skills
- Problem solving
- Relationship building
- Equipment troubleshooting
- Delegating work
- Training and mentoring
- Flexible schedule
- Opening and closing procedures
- Shift leadership
- Tech-Savvy
- Hiring and recruiting
- Customer service focus
- Mentoring and coaching
- Decision-making
- Punctual and reliable
- Shift checklists
- Workplace safety
- Quality assurance
- Verbal and written communication
- Reporting and documenting
- Energetic and enthusiastic
- Accurate money handling
- Staff motivation
- Handling customer complaints
- Multitasking capacity
- Team leadership
- Creativity and originality
Certification
- Food Safety Certified
Affiliations
- Drawing
- Painting
- Coloring
Timeline
Shift Manager
McDonald's Restaurant
08.2018 - 12.2025
Pine Grove High School