Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leah Speed

Olive Branch

Summary

Dynamic IT Support Specialist with a proven track record at Asurion, excelling in technical troubleshooting and customer service. Enhanced user experience by resolving complex hardware and software issues, while fostering collaboration across teams. Skilled in training new staff, driving efficiency and satisfaction in support

Overview

10
10
years of professional experience

Work History

IT Support Specialist

Asurion
Houston
01.2021 - 03.2024
  • Provided technical support for hardware and software issues to enhance user experience.
  • Diagnosed and resolved network connectivity problems, ensuring minimal downtime.
  • Managed ticketing system, prioritized requests to ensure compliance with service level agreements.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Assisted in onboarding new staff by training on IT systems and protocols.
  • Documented troubleshooting procedures and solutions to enhance team efficiency and knowledge sharing.
  • Collaborated with cross-functional teams to streamline support workflows and improve service delivery.
  • Conducted research to identify effective solutions for technical problems.
  • Established user accounts and allocated necessary permissions to ensure access.

Sales Manager

Grainger
04.2017 - 02.2020
  • Cultivated strong client relationships to enhance loyalty and retention.
  • Coordinated cross-functional collaboration among sales, marketing, and operations teams to ensure seamless execution.
  • Managed sales team to achieve monthly targets and enhance performance.
  • Developed training programs to improve staff product knowledge and customer engagement.
  • Analyzed market trends to identify opportunities for business growth and expansion.

Store Manager

Verizon
01.2014 - 02.2017
  • Led store operations, ensuring adherence to Verizon's standards and policies.
  • Developed and implemented training programs that improved onboarding process for new staff.
  • Analyzed sales data to identify trends, optimizing inventory levels to meet customer demand.
  • Fostered positive customer relationships that increased customer loyalty through exceptional service experiences.

Education

Medical Billing & Coding - Medical Billing And Coding

AACP
Olive Branch, MS

Some College (No Degree) - Cyber Security

Westmoreland Community
Westmoreland City, PA

Skills

  • Customer support
  • System diagnostics
  • Analytical troubleshooting techniques
  • Medical coding
  • Network troubleshooting
  • Customer service
  • Remote support
  • Call center operations
  • Cross-functional Teamwork

Timeline

IT Support Specialist

Asurion
01.2021 - 03.2024

Sales Manager

Grainger
04.2017 - 02.2020

Store Manager

Verizon
01.2014 - 02.2017

Medical Billing & Coding - Medical Billing And Coding

AACP

Some College (No Degree) - Cyber Security

Westmoreland Community
Leah Speed