Leanne Goodman
Oxford
Summary
Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service, education, and involvement.
Overview
5
5
years of professional experience
Work History
Host
Proud Larry's
Oxford, MS
01.2025 - Current
- Welcomed and seated guests promptly to enhance dining experience.
- Managed reservation system to streamline table turnover and enhance guest flow.
- Trained new hosts on customer service protocols and procedures to ensure consistent guest experiences.
- Handled guest inquiries and concerns with professionalism and care.
- Maintained cleanliness and organization of the host stand area regularly.
- Supported event coordination by preparing dining space for special occasions.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Processed customer payments using POS system, ensuring accuracy and efficiency.
- Ensured compliance with health and safety regulations within the restaurant.
Assistant
Rose's Florist
Biloxi, Mississippi
01.2024 - 01.2025
- Assisted customers in selecting floral arrangements and gifts.
- Processed customer orders and handled payment transactions efficiently.
- Supported the florist in preparing flowers for arrangements and deliveries.
- Managed inventory by restocking supplies and checking for quality issues.
- Coordinated special events by setting up floral displays and decorations.
- Organized and maintained filing systems for documents and records.
- Entered data into databases accurately and efficiently.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Gathered and sorted data for reports and files.
- Handled confidential information with discretion and integrity.
- Maintained front desk to provide positive a positive first impression.
- Received and distributed mail, letters and packages.
- Reviewed and approved vendor invoices.
Server
Walk On's Sports Bistreaux
D'Iberville, Mississippi
01.2021 - 01.2022
- Took food and drink orders efficiently from customers at tables.
- Delivered food and beverages promptly while ensuring quality standards.
- Collaborated with kitchen staff to communicate special requests and dietary needs.
- Maintained the cleanliness of dining area, including tables and service stations.
- Assisted in training new servers on menu items and restaurant procedures.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Demonstrated understanding of menu items and specials to assist customers.
- Followed health safety guidelines when serving food products.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Team member
Crumbl Cookies
D'Iberville, Mississippi
01.2021 - 01.2022
- Provided excellent customer service by assisting guests with orders.
- Collaborated with team members to ensure efficient workflow during busy periods.
- Maintained cleanliness and organization of the kitchen and serving areas.
- Assisted in training new team members on company policies and procedures.
- Adhered to food safety guidelines to ensure product quality and safety standards.
- Operated cash registers to process payments from customers.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Rotated through various stations to support team operations.
Education
Bachelor of Science - Economics
University of Mississippi University
MS05-2028
Skills
- Takeout order processing
- Point of sale systems
- Order accuracy
- Inventory management
- Workflow optimization
- Customer service
- Hospitality and accommodation
- Effective communication
- Team collaboration
- Problem resolution
- Time management
- Adaptable to change
Timeline
Host
Proud Larry's
01.2025 - Current
Assistant
Rose's Florist
01.2024 - 01.2025
Server
Walk On's Sports Bistreaux
01.2021 - 01.2022
Team member
Crumbl Cookies
01.2021 - 01.2022
Bachelor of Science - Economics
University of Mississippi University